Job Title: Case CoordinatorJob Summary: CASES is a New York City agency at the forefront of the intersection between behavioral health and the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community. The CASES Court Services department services court mandates or endorsed programming at all points in the criminal legal process. CASES operates, alternative to detention (ATD) and alternative to incarceration (ATI) community-based programs that are facilitated by the NYS Office of Court Administration (OCA) judiciary. CASES interfaces with multiple stakeholders to support these ATD and ATI program options for thousands of defendants in multiple boroughs. Specifically, the arraignment team screens approximately 10,000 defendants a year for ATD and ATI programs, Supervised Release and Newstart. Additionally, the ATI Intake Assessment Team screens 500 people per year to divert people into 3 (three) CASES community-based programs: Reframing Opportunity Alternatives and Resilience (ROAR), Nathaniel Community Success (NCS), and Nathaniel Assertive Community Treatment (NACT). All Court Services teams are dedicated to the CASES mission and facilitating release and positive court outcomes.Salary: The salary for the role is $56,000 per year.Shift Hours: This position is full-time Monday-Friday.Location Address: 424 East 147th Street Bronx, New York 10455Working environment: In-office What You Will Be Doing:
- Case Coordinator will provide supervision and community-based services to a caseload of pretrial participants.
- Rapidly (within 24-48 hours of release) conduct Supervision Introduction/Orientation meetings with new participants to review supervision conditions, the reporting schedule (as assigned by level of recidivism risk), and the mandatory methods of communication (face-to-face, telephone, and texts) that will be required under the participant's supervision plan.
- Case Coordinator will work collaboratively with the court and other pretrial staff team to facilitate and ensure caseload participants' successful completion of mandated supervision appointments and court appearances during the pendency of their legal case.
- Review legal and court screening documentation and work with participants to analyze their offending behavior patterns, identifying behavioral changes, need for implementation of supports that may reduce likelihood of any pretrial arrests.
- On an ongoing basis, conduct service need assessments with participants to examine psychosocial needs and problems, including the severity of mental and substance use disorders, problems affecting participation, engagement, and continuity in supervision and treatment and individual motivation for treatment.
- Case Coordinator will link participants to treatment based on their eligibility, preferences and needs and provide escort to community services.
- Ensure the timely flow of community outreach and case management activities to meet program goals and objectives.
- Utilize problem solving techniques, motivational interviewing as an integral part of the pretrial supervision and case management process approach, to help motivate and engage individuals in any needed process of change.
- Provide all services in a manner that is gender-responsive, trauma informed, and that adheres to the core principles of risk-need responsivity.
- Case Coordinator will maintain collaborative relationships with community providers (supported housing providers, Health Homes, care management programs, addiction treatment and mental health providers, peer- run providers, education, vocational training and employment services providers, legal services providers, medical care providers, and family providers).
- Case Coordinator will follow program community-based monitoring protocols for high risk and high need program participants and request/participate in case reviews to addresses complex cases.
- Enter assessment, supervision appointment reporting, progress note documentation into program database; conduct all electronic charting activities and reporting in accordance with confidentiality regulations and in a timely fashion.
- Case Coordinator will meet monthly case management contact and outreach goals as established by supervisory staff.
- Provide culturally competent services in accordance with CASES policies and practice.
- Any other duties as required by the Program Director and other supervisory staff.
What We Are Looking For:
- Bachelor's degree or equivalent experience.
- Minimum of three years' experience working in human services with individuals with substance use disorders, co-occurring mental health and substance use disorders and involvement in the criminal justice system.
- Extensive knowledge of community treatment, support services and resources
- Knowledge of the criminal justice system, court processes and alternative to detention/incarceration services
- Experience using databases such as Salesforce.
- Spanish speaking a plus
Workplace Flexibility
- CASES offers a flexible work arrangement whenever possible for certain roles. We recognize that each CASES staff member is critical. We are a team strengthened by our diversity of backgrounds, perspectives, and talents and united by a common purpose.
- Full-time in-person position. Limited Remote work available with supervisory approval.
Benefits:
- Visit www.cases.org/careers/ to learn about benefits offered by the CASES, such as health insurance, retirement plan, paid time- off.
Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.