CASE MANAGEMENT SERVICES DIRECTOR
: Job Details :

Customized Assistance Services (CAS) helps Human Resources Administration (BRA) clients with health and/or mental health problems reach the highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity. CAS provides clinical expertise, recommendations, and direction to HRA in the fields of health, mental health, substance abuse and vocational rehabilitation.

CAS staff provides psychiatric evaluation and crisis intervention services, housing eligibility services and assistance in obtaining federal disability benefits. CAS manages contracts that serve individuals and families with medical, mental health, and/or substance abuse disorders. CAS programs provide clinically focused case management and utilize sophisticated clinical tracking and reporting systems. The Case Management Services Director will administer, coordinate, and monitor SUPPM Case Management (CM) Programs which provide for the delivery of comprehensive CM services for all populations designated by HRA.

The Customized Assistance Services is recruiting for (1) one Administrative Director of Social Services NM I to function as Case Management Services Director who will:

* Administer, coordinate, and monitor ORS Programs which provide for the delivery of comprehensive services for adult populations designated by HRA (substance abuse disorder; recurring homeless or risk of homelessness; diagnosed or suspected severe medical, mental, or behavioral health conditions).

* Review specific troublesome case issues with ORS vendors and other HRA offices as they arise with the intention of maintaining services for the subject population and improving service delivery. Offer creativity and innovation in the design and development of policies and programs that increase the self-sufficiency, employability, and wellness of clients with disabilities.

* Ensure that the Substance Use Centralized Assessment Program (SUCAP) completes substance-use assessments timely.

* Work closely with other parts of the agency to ensure effective communication and coordination of care for CAS clients.

* Develop and implement standard operating procedures and reporting mechanisms for monitoring the effectiveness and timeliness of ORS contractors/providers.

* Facilitate operational meetings involving ORS providers and relevant HRA departments to enhance the exchange of information and to ensure effective service delivery.

* Produce reports to help evaluate the program's effectiveness in meeting its goals while ensuring a high quality of service to clients.

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

2. Education and/or experience equivalent to 1 above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in 1 above.

Preferred Skills

* Strong administrative and management skills. - Subject matter expertise in at least one and preferably a number of the following areas: health, mental health, substance use disorders, vocational rehabilitation, case management. - Experience working with underserved populations such as substance users, veterans, homeless individuals, ex-offenders and LGBTQI. - Experience designing and implementing policies and programs that increase self-sufficiency, employability, and wellness of clients with disabilities, - Experience working with contracted human services programs - Ability to work across agency and City organizational lines within multidisciplinary initiatives - Excellent writing and presentation skills

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.