Location: Los Angeles,CA, USA
Summary The Downtown Women's Center seeks a full-time Case Manager to provide outreach, housing placement, and individualized case management services to individual women and women with children who are homeless due to domestic violence. The Case Manager will be integral in developing outreach plans to engage women in services, establish eligibility, complete enrollments into the program and connect clients to housing resources. Once a client is enrolled into the program, this position ensures clients have the needed financial resources to secure and maintain permanent housing, provides referrals, conducts safety plans, and assists with other services as needed. This position is part of an interdisciplinary team and provides innovative services that are at the forefront of homeless services. An ideal candidate practices Trauma-Informed Care and approaches case management with a strengths-based approach. This position is a member of the Clinical Department and reports directly to the DV Sr. Clinician. Essential Functions Provide individualized case management services to clients (on-site and in the field) create individual service plans that ensure housing stability, address each client's needs and goals, identify and provide needed resources and referrals. Assist clients in securing housing, housing related assistance (i.e. furniture, utility assistance, etc.), basic needs, medical and mental health services including substance abuse treatment when necessary, job training access, and public benefits where eligible. Work to effectively meet clients' needs and resolve individual barriers through follow-up, advocacy, and collaboration with DWC staff and other community service providers. Work with newly housed clients to develop life skills and engagement with community resources once housed Work to effectively meet clients' needs and resolve individual barriers through follow-up, advocacy and collaboration with DWC staff and other community service providers Advocate for best practices to ensure that clients retain housing, increase life skills, improve health and mental health Develop and maintain relationships with clients, staff and local service providers, participate in community meetings pertaining to services benefitting clients, and serve as a representative of DWC at community events Effective crisis management skills and conflict resolutions skills Be an ambassador of DWC and its mission and values by participating in community meetings/events Participate in weekly individual and group supervision, in addition to other agency meetings and trainings as required Participate in quarterly peer chart reviews by providing and responding to colleague feedback and making necessary corrections in a timely manner Provide effective crisis intervention and verbal de-escalation, including risk assessment, safety planning and follow-up interventions as needed Enroll women in the ClientTrack database In accordance with DWC's documentation policy and contract requirements, maintain accurate and timely records of all services provided to clients in the ClientTrack database, including intake paperwork, LAHSA-required forms and progress notes Maintain accurate and timely data records of activities, case management notes, and financial assistance and other services provided to each client. Track outcomes and monitor progress towards program goals Serve as an ambassador of DWC and its mission and values by participating in community meetings/events Comply with local, state, and federal laws and regulations around confidentiality and mandated-reporting Provide regular, timely written reports to supervisor as assigned Utilize Evidence Based Practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, and Housing First practices. Other duties as assigned to support the mission of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Creativity Flexibility Empathy Communication Proficiency Trauma-Informed Care Relationship Management Cultural Humility and Responsiveness Harm Reduction Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type and Expected Hours of Work This is a full-time non-exempt position. Days and hours of work are Monday- Friday 8:00AM- 4:30PM. Travel Regular travel throughout Los Angeles County is required in this position. Remote Expectation to be able to work onsite full-time as scheduled, with possibility of some remote work. Required Education, Experience, and Qualifications Bachelor's degree in social work or related field and strong knowledge of the complexity of poverty and women's homelessness, domestic violence, mental illness, trauma, substance abuse, health issues, and older adults preferred. Two years of experience working as a case manager/housing specialist/similar position and knowledge of community resources preferred At least two years of experience providing domestic violence services as a case manager or similar preferred Experience working directly with landlords through property management, real estate or housing navigation services preferred Knowledge of local resources available to individuals experiencing homelessness preferred Excellent active listening and crisis intervention skills with ability to exercise and model good judgment Strong written and oral communication skills; proven ability to communicate with diverse audiences Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities and record-keeping Ability to solve problems by being resourceful and using creativity Ability to work independently and as part of a team Oral and written fluency in English required, Spanish a plus Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required HMIS or other database management preferred. 40-Hr Domestic Violence Certification a plus. Lived Experience a plus Current valid California state driver's license, insurance, and vehicle with good driving record required. Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. You will be required to be up to date on your vaccinations against COVID-19 and provide documentation. If you are fully vaccinated and not yet eligible to receive a booster dose, then you must receive the booster dose within 30 days of becoming eligible and eligibility begins 5 months after receiving final primary dose. If you are fully vaccinated and have received a booster dose, you are considered up to date with your vaccinations. Unvaccinated individuals must receive their 1st dose before their first day of hire. Partially vaccinated (for 2-dose series) individuals must receive their 2nd dose within 30 days of being hired. The second dose of a two-dose vaccine series is due 4 weeks after the primary dose. Pay Range $24.03-25.48/hourly Work Authorization/Security Clearance Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Pay Range: $24.03 - $25.48 per hour