Case Manager, E6 - Olympic, Downtown LADowntown Los Angeles, Los Angeles, CA, USA * Los Angeles, CA, USAReq #491Wednesday, October 2, 2024Position: Case Manager (Outreach)Location: Olympic, Downtown Los Angeles, CADepartment: E6Schedule: Monday-Friday 8:00am-4:30pmStatus: Full time, Non-exempt, Non-managementSummaryWith the support of and in partnership with the E6 team, the Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals, and is responsible for identifying, engaging and providing support to homeless clients, including aftercare services and follow up support, once housed. The Case Manager will focus specifically in the Midtown Los Angeles area and will engage homeless individuals, as well as provide linkages to housing and supportive services. These teams are part of a large-scale street-based engagement effort in the Metro Los Angeles Area (Service Area 4). The goal of E6 is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services. The Case Manager provides information and support for program members, and assists members in linking to a variety of resources and services as needed. The Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations. Essential Duties and Responsibilities1. Identify, engage, and provide support to clients in the E6 program living on the streets in the Midtown Los Angeles area, targeting those clients who are vulnerable due to medical, psychiatric, or addiction needs. Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition2. Work collaboratively as a team to identify appropriate services, taking into account each individual's physical and cognitive needs3. Provide case management and aftercare/follow-up services to clients placed in permanent housing4. Report all statistics and updates for reporting purposes5. Provide initial contact, needs assessment, information, education and referrals to the homeless6. Provide case management, basic services, and advocacy for clients7. Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.)8. Develop effective, trusting relationships with clients that facilitate provision of services9. Work in collaboration with E6 team members and outside agency staff to connect clients to appropriate services10. Maintain and record accurate electronic records, client files, and statistical information11. Attend all case file, staff meetings, trainings and retreats12. Participate in CES outreach meetings and other community meetings as assigned. Qualifications1. BA degree preferred or equivalent experience2. Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence)3. Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers4. Working knowledge of social services agencies in Metro LA (SPA 4) and LA County agencies serving the homeless5. Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances6. Skilled in non-violent crisis intervention7. Ability to self-motivate and organize time effectively and efficiently8. Computer literate; able to use computerized database system for information management9. Passion for working with the population served10. Ability to work as part of an interdisciplinary team 11. Will need to transport clients in personal vehicle at times, thus valid CA license and personal insurance is required.
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
- Maintain a safe work environment and confidentiality at all times
- Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
- Organize and prioritize multiple activities to meet all external and internal deadlines
- Maintain a professional demeanor that reflects positively on the agency
- Demonstrate respect and courtesy toward others
- Able to thrive in a work environment emphasizing teamwork and collaboration
- Ability to prioritize different tasks with minimal supervision
- Perform other duties as assigned
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
Other details
- Pay TypeHourly
- Min Hiring Rate$23.08
- Max Hiring Rate$23.08
- Travel RequiredYes
- Required EducationHigh School
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