Job Objective: Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives
Essential Functions:
- Interview clients to determine need
- Determine if client qualifies for EA or POH services based on current policies and regulations governing eligibility
- Develop client assistance plans
- Provide referrals to appropriate agencies/services when further assistance is needed
- Encourage clients to utilize community resources and instruct them on how to access such
- Maintain confidentiality of records and information
- Assist with special events and seasonal programs, as requested
- Create and update client file and input data into MAACLink database
- Maintain all necessary statistics and data
- Complete required reports
- Maintain tracking of available funding at corps site
- Track and report unmet needs of participants and their families
- Be knowledgeable of community social services and interpret social services regulation in a clear, accurate and helpful manner to clients
- Serve as the liaison between clients and other organizations/agencies
- Communicate appropriately with staff, clients, other agencies and the public using the telephone or face-to-face contact, in one-on-one and in group settings
- Work cooperatively and jointly with staff, clients and agencies to provide quality and seamless customer service
- Conduct regular outreach to social services sites and other locations in the community to identify eligible applicants
- Engage and build rapport with target population
- Conduct screening interviews with potential applicants in accordance with POH eligibility requirements
- Present potential participant to POH team to include the corps office, youth pastor, clinical supervisor, and Divisional POH program manager
- Provide appropriate referrals for individuals not eligible for POH services
- Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations
- Conduct a written assessment on all participants within 72 hours of contact including screening for serious personal safety and mental health issues
- Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self determination within one week of intake which includes short-term and long-term goals with objectives. Update case plan as needed