Case Manager
: Job Details :

Department: Outreach Services Reports to: Supervisor of Outreach Services Pay Range: $19 to $22 per hour (DOE/DOQ) Hours per Week: 40 hours Work Days: Monday to Friday 8-5 Benefits: Medical, Dental & Vision Insurance Vacation, Sick Leave, Float Days & Paid Holidays 403(b) Retirement Plan Life Insurance Long Term Disability Wellness Program Employee Assistant Program LifeFlight Membership Education Allowance JOB PURPOSE: As part of the Trueblood settlement, the state is funding enhanced engagement to connect individuals detained in city and county jails with services. This position will provide outreach, engagement, and case management services to individuals who are involved in the criminal court system that have been ordered to undergo a competency evaluation, restoration, or participate in diversion services. This individual will develop a service plan with the client and assist them in obtaining, maintaining, and/or using appropriate mental health, general health, and other community resources relevant to their goals. They can expect to provide peer counseling, outreach, crisis intervention assistance, stabilization assistance and case management services. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist clients to determine which services are needed, such as behavioral health treatment services, housing, food, transportation, medical services, and other social services as identified. Support client's staying connected to services already enrolled in or connect and refer to community behavioral health and substance use treatment. Plans, implements, and coordinates services required to meet the health and human service needs of identified priority clients, including housing, food, clothing, access to primary health care, psychiatric services, and other services as identified. Develop and maintain positive collaborative working relationship with other social services providers, crisis stabilization facilities, crisis responders, evaluation and treatment facility staff, DSHS workers, substance use disorder treatment providers, mental health providers, health care providers, shelter providers, landlords, harm reduction resources, withdrawal management program, protective or representative payees, and other community programs which may support clients. Provide wrap around support to help client secure and maintain appropriate housing. Meet participants where they are physically and mentally at to engage client in meeting their treatment goals. Develop trusting relationships with participants, promoting a sense of self-direction and self-advocacy, and helping the participant plan how they will successfully manage their life. Provides ongoing assessment of a client's cognitive, emotional, physical, social, and vocational strengths and needs. Assists in the development of natural support systems for clients. Advocates for clients with community agencies. Teaches skills such as problem solving, goal setting, money management, symptom management, communication, social skills, and how to access community resources. Use his or her own lived experience of recovery from addiction/mental illness plus skills learned in formal training to deliver services to eligible clients. Maintains and submits data and reports as required. Maintains familiarity with and handles client information in accordance with Federal Regulations (42 CFR, Part 2), the Revised Code of Washington (RCW 71.05.390 and RCW 71.24), and other applicable laws pertaining to confidentiality of client and staff information. Maintains physical security of confidential materials and assigned Agency property. SECONDARY DUTIES AND RESPONSIBILITIES: Performs relevant clinical and administrative tasks according to agency policies. Demonstrates proficiency in utilization of the Agency's electronic medical record system. Participates in team meetings and program development. Provides information and education to community members. Maintains high standards of professional conduct in interaction with clients, staff, and other community members. Maintains professional competency through a program of professional development and in-service training. Demonstrates flexibility in adapting to changing work demands. Performs other duties as assigned or requested. PERFORMANCE EXPECTATIONS: Demonstrate ability providing street-based outreach and engagement vulnerable populations. Street outreach requires the ability to easily navigate city streets on foot and tolerate a variety of weather conditions. Street outreach experience a plus. Demonstrate experience developing positive, collaborative relationships with criminal justice system and social services providers to effectively serve individuals. Maintain accurate, timely chart information in compliance with funding source while also meeting agency quality assurance guidelines. Meets attendance and punctuality standards necessary for effective program participant care. Meets all contract obligations. Understand and adhere to state and federal confidentiality regulations. Conducts self ethically and professionally at all times. Coordinate and prioritize work assignments so that tasks are completed on time and in a quality manner. REQUIRED EDUCATION, LICENSE(S), CERTIFICATION, AND EXPERIENCE: Education: Minimum High School Diploma/GED Licensure: Agency Affiliated Counselor registration (Peninsula Behavioral Health will assist in obtaining this credential) Certified Peer Support Specialist credential within 6 months of hire (Peninsula Behavioral Health will assist with obtaining the required training) Experience: Must be a person who has their very own personal experience receiving services for a mental health condition OR is in recovery from a substance use disorder for at least the last 2 consecutive years. Additional requirements: Must be able to pass a pre-employment drug test and background check. Must be able to provide vaccination records for Hep B, MMR, Tdap and recent flu shot. PREFERRED ADDITIONAL CREDENTIALS/EXPERIENCE: Experience: Desirable that the applicant has a valid Washington State driver's license and meets the requirement to drive Agency vehicles, as necessary. Has an understanding of Peer Support ethical and practice guidelines of being open minded, recovery oriented, hopeful, respectful, empathetic agent of change, strengths focused, and person centered. Licensure: SUDP credential preferred KNOWLEDGE, SKILLS, AND ABILITIES: Essential: Ability to identify client capabilities regarding education, work, and leisure activities. Ability to multitask and effectively manage a caseload of individuals with diverse needs. Able to identify individual coping strategies and supports. Able to elicit client choices. Able to use sound judgments in intervention, support services, and problem solving. Ability to educate clients about signs, symptoms, and recovery from mental illness and/or substance use disorders. Knowledge of social service delivery systems, particularly as related to homeless adults. Ability to coordinate care with multiple service providers. Able to manage crises effectively to ensure safety. Able and willing to work independently and as a team member. Ability to multitask and effectively manage a caseload of individuals with diverse needs. Strong knowledge of community resources. Must have competence using computer, photocopier, fax machine, smartphone and entering data into electronic database. Secondary: Able to help clients transition from incarceration or hospitalization to clinical services and natural support. Able to advocate effectively with community partners. Basic knowledge of psychotropic medication and its possible side effects. NATURE AND SCOPE: Physical Demands : Moderate physical effort (lift/carry up to 25 lbs.) Occasional sitting/standing/walking/hiking. Occasionally lifts supplies and equipment. Maintains Universal Precautions and uses barriers (gloves, masks, aprons, goggles) appropriately in all potential exposures to body fluids. Although the typical workday is during normal business hours, some evening and weekend hours may be required. Cognitive Skills : Able to elicit the client's history of satisfaction and dissatisfaction with services, including medications. Able to assist clients with improving family communication and involvement in treatment when possible and appropriate. Ability to assess the client's understanding of his or her illness, medications, and other treatment. Good verbal and written communication skills. Working Environment : May be exposed to infections and contagious diseases. Occasionally exposed to patients exhibiting assaultive behaviors. Works in both office and community-based settings including client homes. Working Demands : Frequent pressure due to schedule demands. Contact with clients under a wide variety of circumstances. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Subject to irregular work hours Principal Challenges: Adopts an approach guided by service recipients' needs and desires. Able to foster and support self-advocacy. Manages personal stress so that on-the-job activities are not negatively impacted. *Peninsula Behavioral Health does not discriminate because of a person's presence of any sensory, mental, or physical disability, race, creed, color, national origin, sex, sexual orientation, gender identity including transgender status, marital status, pregnancy, childbirth, and pregnancy-related conditions, age (40), honorably discharged veteran or military status, or use of a trained dog guide or service animal by a person with a disability, state employee or health care whistleblower status.