Overview:
Salary: $42,500/year
Title: Career Coach (EARN)
Classification: Non-Exempt
Scope of Position
- Provide case management and career coaching to customers. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.
- Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working with client circumstances that are constantly evolving
- This position requires an organized individual who can efficiently handle several responsibilities simultaneously and work independently
Responsibilities:
Essential Functions
- Provide individualized assessment of work, family and personal development needs and opportunities
- Maintain daily contact with caseload to document customer activities
- Promptly enter case notes regarding customers circumstances into electronic databases
- Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
- Empathize with customers experiencing life challenges, while being solution oriented, catering support according to needs
- Effectively communicate outreach to customers serviced remotely through various forms of technology, including phone, email, text, and internet-based applications
- Conduct intake assessments to create Individual Employment Plans to guide customers on their path to employment
- Maintain a solution-oriented approach to help customers overcome barriers to employment
- Provide referrals to appropriate community internship placements or social service agencies when needed
- Encourage customers to participate in and follow through with planned activities
- Facilitate job readiness workshops as requested
- Create solutions to customer attendance problems
- Maintain organized database of customers and keep detailed documentation of all contacts
- Follow up with customers to verify and document job placement status
- Maintain customer files as specified by local, state, and federal standards
- Assist in the preparation of project reports and file audits as needed
- Ensure that positive outcomes and goals are met as required by contract
- Work with the team on implementing processes that increase customer engagement
- Other opportunities as available
Qualifications:
Education and Experience Requirements
- Bachelors degree in education, social work, criminal justice, or equivalent experience in human services (Human services experience working with returning citizens, mental health or employment programs and career counseling experience)
- Must have notable experience working in a team environment and must have two years customer service experience; good communication and interpersonal skills
- Ability to prioritize tasks and document visits and contacts in an organized and timely manner
- Demonstrated excellence in video conferencing, telephone, computer, oral and written communication skills
- Ability to maintain flexibility as needs of contract or contractor require proficiency in Microsoft Office products; some experience in using creative software such as ADOBE
- Bi-lingual (Spanish) a plus