Case Manager
: Job Details :

Job Details Job Location : Quality and Population Health Millville - Millville, NJ Salary Range : Undisclosed Description Position/Title: Harm Reduction Case Manager *FLSA Status – Non-Exempt *EEO Category – Service Workers ****************************************************************************** Our Mission: To improve lives by providing comprehensive, high-quality healthcare to every person in every community that we serve. Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow. At CompleteCare we are patients serving patients. We know what it's like to be on the other side of the desk, so we are driven by the common purpose to continually exceed expectations at every turn. CompleteCare employees are a particularly dedicated group of individuals who are good at what they do and want to use their skills to help people. Working for the community requires diligence and efficiency, but more than anything else, CompleteCare knows that kindness is the best way to truly make a difference. ***************************************************************************** Primary Role: The Harm Reduction Case Manager provides supportive services including medical and dental case management and patient navigation to Harm Reduction Program clients. This involves identifying client needs using a person-centered, harm reduction model that supports people who use drugs in their aspirations and recovery journeys. The Harm Reduction Case Manager will participate in mobile outreach, provide prerelease services to incarcerated individuals, and educate and distribute harm reduction supplies – including sterile syringes – to clients. Reports to Population Health Manager. Quality Standards: Professionalism Positivity Productivity Promptness Kindness Qualifications Qualifications: Education: Bachelor's degree in social work, psychology, public health, or related field OR LPN License with 3 years ambulatory care experience Experience: Minimum 3 years case management experience OR 2 years' experience in harm reduction case management One year of relevant experience may be substituted for each year of required education. Demonstrated ability to utilize computers and demonstrated proficiency in Microsoft Office Experience using data management systems Working with incarcerated individuals: 1 year Working in harm reduction: 1 year Desired Skills, Knowledge and abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Commitment to the mission, vision, and values of the organization. Ability to project a professional demeanor Maintains regular, consistent attendance Proficient knowledge in processing confidential information Ability to effectively coordinate multiple projects/tasks Ability to work with diverse populations; Ability to work independently and as a part of a team; Ability to maintain confidentiality; Ability to maintain appropriate professional boundaries; Excellent customer service skills and commitment to high-quality client service; Excellent written and verbal communication —as well as documentation – skills; Ability to work effectively in a fast-paced and often high-pressure work environment; Excellent problem-solving abilities and organizational skills; and Emotional maturity with sensitivity to the needs of people who use drugs. Physical Requirements: May require periods of sitting for long periods of time. Will require travel and some out of the area and overnight travel may be expected. Physical ability to get in and out of vehicles regularly. Essential Job Duties: The Harm Reduction Case Manager provides supportive services including case management and patient navigation to Harm Reduction Program clients. This involves identifying client needs using a person-centered, harm reduction model that supports people who use drugs in their aspirations and recovery journeys The Harm Reduction Case Manager will participate in mobile outreach, provide prerelease services to incarcerated individuals, and educate and distribute harm reduction supplies – including sterile syringes – to clients Provide recovery-oriented support services and outreach to Harm Reduction Program participants; Use harm reduction strategies when working with individuals experiencing problematic substance use; Educate clients on safer drug-use practices and other issues that affect their health and wellbeing; Develop and assist in implementing reentry and service plans informed by client goals and values; Connect clients to medical care, dental care, behavioral health care, substance use disorder treatment, housing, and social services through activities including assisting with paperwork, scheduling appointments, coordinating and providing transportation, and accompanying clients to access services; Maintain client files, agency files, statistics, forms, and other record keeping as prescribed Provide recovery-oriented support services and outreach to Harm Reduction Program participants; The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description. This job description may be changed at any time at the manager's discretion.