Case Manager
: Job Details :

The ideal candidate will be open and respond well to change, with the ability to demonstrate empathy and adapt to approaches in problem solving while being respectful of cultural differences with clients and partners. They are highly organized, a strategic thinker, and skilled at remaining calm under pressure. The Employment Security Department is hiring a full-time, non -permanent Employment Development Specialist to join the team at WorkSource Central Basin Office where youll have the opportunity to meet with members of your community and assist them in removing barriers, finding gainful employment, and connecting them to valuable resources. This is a non-permanent position with an approximate end date of September 2025 that has potential for further extension. Whether in the Resource Room helping customers, facilitating orientations and career services workshops, or meeting one on one with a job seeker to assess customers work readiness and employability, it is our Employment Development Specialists' goal to engage our job seekers by offering access to the full array of services available through the WorkSource system. As a BFET Case Manager, you will provide training and education with the goal of assisting Basic Food Employment and Training (BFET) clients in attaining gainful employment and self-sufficiency. In this role, you will regularly meet with customers to determine which service best fits their needs and determine where they are in their employment search. Because you will interact with people needing varying levels of support, listening to understand, empathizing, and the ability to be adaptable with how you communicate are crucial skills in fostering trusting relationships with customers who may have barriers or facing difficult situations. This role is located in Moses Lake, Washington and offers a hybrid schedule of 1 day a week of remote work with the remaining days of the week reporting to the WorkSource Central Basin office. Some of what you will do: Conduct individual interviews to articulate program services and activities, identify components applicable to customer need, and develop recommendations for continuous engagement. Determine eligibility and/or appropriateness for program, enroll and explain program participation requirements, and develop employment and training contracts and agreements based on applicable regulations, customer eligibility and assessment. Manage caseload, provide case management, facilitate appropriate support services and/or make referrals as well as identify and evaluate barriers and explore solutions to assist in removing barriers and obtaining needed documentation. Administer a variety of assessments as well as both formal and informal career tools, review and explain the results, and incorporate that information into employment plans in conjunction with relevant labor market information to present to the customer. Conduct outreach to develop and sustain relationships with the community and keep informed of available external resources and referrals. Conduct group and individual orientations, and workshops and supply program specific information about services, benefits, and eligibility. Monitor WorkSource program performance management activity using agency reporting systems and create and disseminate program reports as required by supervisors and managers. Record and maintain case notes, service plans, program-related expenditures, and exit outcomes in multiple data management systems. Collaborate with WorkSource partners regarding enrollments, program guidelines, and training recommendations and negotiate and confirm customer eligibility when necessary. To request a detailed position description, click here. About the Workforce Services Division: Workforce Services (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to our partners. Required: One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another states Employment Security agency OR A Bachelor's degree and three years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience. OR A combination of education and/or relevant experience that totals seven (7) or more years. Military experience will substitute year for year for the required experience. Education to Experience Equivalences: Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years Additional Requirement of Employment: Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review. Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Please submit your Cover Letter and Resume with your Online Application through the Add Attachments field. A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as see attachments may be considered incomplete. Why work with us? Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson or the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact ...@des.wa.gov or (360) ###-#### or toll free (877) ###-####, Washington Relay 711. **This organization participates in E-Verify**