Company Description
Creating Opportunities. Changing Lives. Equus Workforce Solutions® is the most comprehensive provider of workforce development services in North America, assisting over a million job seekers and thousands of employers annually. We are drivers and collaborators for workforce systems change, including quickly adapting to changes in legislation, job seeker demographics and market and industry changes. We work every day to change lives, advance economies and help communities thrive. If this is your passion, join us. Start here. Let us take you where you want to go.
Job Description
- Provide consistent and comprehensive case management and follow-up
- Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received
- Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination
- Facilitate all professional development workshops
- Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency
- Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed
- Accurately complete required documentation for enrollment
- Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
- Create solutions to participant attendance problems
- Assist in the preparation of project reports as needed (participation, placement)
- Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data
- Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output
- Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
- Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals
- Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvement
- Provide operational support and coverage as needed
- Assist in the intake services for the Center
- Provide operations support for all compliance driven standards
- May be assigned other tasks and duties reasonably related to their job responsibilities
- Other duties as assigned
Qualifications
- Ability to maintain flexibility as needs of contract or contractor require
- A working knowledge of MS Office and Google docs
- Two years of experience in career advisement and development, workshop facilitation, developing workforce curriculum, public speaking and content development
- Ability to prioritize tasks and document visits and contacts
- Demonstrated telephone, computer and strong written and verbal communication skills
- Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
- Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field
- Bachelor's degree from an accredited college or university in education, social services, healthcare and/or communications
- Customer service experience required