Case Manager
: Job Details :

THE SALVATION ARMY

NORTH AND CENTRAL ILLINOIS DIVISION

Evangeline Booth Lodge

POSITION DESCRIPTION

POSITION TITLE: Case Manager

LOCATION/DEPT: Evangeline Booth Lodge

REPORTS TO: Social Service Manager

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RFT

DEPARTMENT MISSION

To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Lodge and in the community in a team-focused manner with the entire Lodge staff.

OUTCOMES

Information is processed and managed in a way that complies with policy, procedure, and mandate. This will include that information is processed in a timely manner, required data is effectively input, appropriate documents are forwarded/executed, information is processed and maintained according to industry standards and requests for information are efficiently managed for the Metropolitan Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES

REPORTING RELATIONSHIPS

This position reports to the Social Service Manager.

In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASURMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.

This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army. In these contacts they act as a representative of the Army and its mission.

EDUCATION/ EXPERIENCE

• Bachelor's degree in social work, human services, or other related discipline and one year of case management experience preferred; at least five years of experience working with the homeless as a case manager and a High School Diploma required.
• Prior experience working with the homeless population or in a residential, rehabilitation or shelter care setting preferred.

COMPETENCIES

• Willing to support the mission of The Salvation Army and an appreciation of faith-based service organizations.
• An interpersonal style that is service oriented and supportive of the other departments in the facility and an ability to work individuals with public sector housing or large organization
• Ability to maintain ongoing communication with participants and with referring partners by demonstrating excellent verbal and written communication skills and follow-up.
• An excellent attention to detail, procedures, processes, and policies.
• Ability to manage projects to completion, prioritize work flow to include maintaining documentation standards, provide quality service delivery.
• Ability to assess the needs of the homeless, utilize effective case management strategies to engage participants, foster cooperative working relationships with clients, empower clients to meet case plan goals, and implement case management practices to achieve agency goals and objectives.
• Provide information, advice, and assistance to clients regarding the range of housing options to include private, subsidized opportunities, home ownership and public housing.
• Ability to demonstrate negotiation and problem solving to effectively deal with complex problems and achieve effective solutions.
• Ability to interpret and follow procedures/guidelines and meet performance targets to comply with casework standards.
• Ability to work on own initiative, as part of a team, and participate in agency/local-sponsored events with participants and professional staff.
• Ability to be self-motivated in a challenging work environment and to work with sensitive and confidential information.
• Ability to advocate on behalf of the homeless population and homeless individuals engaged in program services.
• A good working knowledge of the dynamics of serving the homeless to include the social and economic factors that impact homeless populations and how to apply ethical practices to empower clients to self-advocate, attain housing and economic goals, and sustain permanent housing.
• A good working knowledge of state and community resources available to persons who are homeless that may be used to address their mental, medical, substance abuse, nutritional, financial, employment, child care, and educational needs.
• A working knowledge of housing needs and housing programs on the state and local levels to include the processes required to apply, enroll, and participate in services. Keep abreast of current welfare rights and associated legislation.
• Knowledge of basic budgeting principles, and public services offered to aid in the acquisition of public benefits where applicable.
• Knowledge of state established child welfare policies to identify and/or report suspected or known acts of child abuse and/or neglect.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Social Service Manager and Director informed on all critical issues relating to his/her area of responsibility.
• This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
• The work environment for this position is a residential environment with a low to moderate noise level.
• Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach

the gospel of Jesus Christ and to meet human needs in His name without discrimination.