Case Manager
: Job Details :

Job Type Full-time Description Title: Community Justice Case Manager This is a non exempt salaried position Hours: 8:30-5:00 M-F Annual salary is $70K to $72K ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace. Work at Evergreen Treatment Services and make a difference in our community! ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values. Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice. Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organizations essential work. REACH Mission and Values The REACH Program works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives. REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized arent just surviving, but able to thrive. REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions. The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply. Overview of LEAD Program LEAD (Let Everyone Advance with Dignity, formerly known as the Law Enforcement Assisted Diversion program) is a collaborative project aimed at building community capacity to increase public health and safety while decreasing reliance on policing and the legal system to respond to public order issues related to drug use and sex work. LEAD provides equity-based solutions for individuals historically overrepresented in the criminal legal system due to the racist criminalization of poverty and homelessness, and the war on drugs which has disproportionately harmed communities of color. REACH LEAD provides comprehensive services to adults experiencing behavioral health challenges to support these individuals to achieve improved quality of life and reduce recidivism. Services include outreach and intensive care management, legal assistance, housing placement, behavioral health treatment and recovery support, and linkage to a variety of community resources. Working with care managers, participants develop an individualized plan based on their needs and priorities. All services are provided from a Harm Reduction framework, utilizing Motivational Interviewing skills and aligned with Trauma Informed Care principles. LEAD partners include community representatives and social service providers, and criminal legal system representatives including police and probation, prosecutors, and public defenders. Job Summary This position is critical to the LEAD project, by providing engagement and intensive case management services to individuals suspected of low-level drug offenses and/or prostitution. The Case Manager will provide direct services to an active case load of approximately 25-30 individuals. Case managers provide outreach, long-term engagement and supportive services for participants through intensive case management activities and collaboration with LEAD partners, service providers, housing providers and other community organizations. This position will serve the individuals in the city of Seattle, out of our Downtown location. What you contribute to this role Responsibilities: Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness. Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism. Provide Outreach and Intensive Case Management services for assigned clients. Engage participants on the street and at social service provider facilities to establish a working relationship and offer services. Assess participants for the severity of chemical dependency and housing status and determine needs for other services, e.g., medical, mental health. Assist participants in gaining access to a variety of funding programs (e.g., SSI, ABD, VA). Assist participants in finding housing and maintaining occupancy. Develop and maintain collaborative relationships with LEAD partners including the Seattle Police Department, the King County Sheriff, King County, and the City of Seattle Prosecutors office. Provide advocacy and support for participants within the criminal justice system including court appearances and written communication. Advocate for the participant with a wide variety of other service providers. Note: New and/or different duties and responsibilities may be assigned to this job at any time. Requirements What you bring to this role Qualifications : Education and/or Relevant and Lived Experience (if applicable): An undergraduate degree related to social services or behavioral health preferable. The ability to respectfully engage and develop a working alliance with the people we are serving, Street outreach experience providing services and resources to the populations we serve, including experience working with communities involved in street-based sex work. Experience serving populations impacted by extreme poverty, behavioral health conditions, and mental illness from a harm reduction model of care. Experience supporting and advocating for participants within the criminal justice system including court appearances and written communication preferred. Knowledge and Skills: An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff. Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds. Strong interpersonal skills and verbal/ written communication skills. Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently. Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving. Flexible team player, with excellent attention to detail. Ability to maintain confidentiality and use discretion when handling highly sensitive information. Ability to set boundaries, resolve conflict and de-escalate issues. Ability to advocate and effectively communicate and problem-solve under pressure in high-stress situations. MUST LIVE IN OR NEAR SEATTLE and be familiar with Seattle area community resources. Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps. * The interview process for this position will include a technical competency assessment. Additional Essential Information: Physical Conditions and Requirements: The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically. The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate. Equipment Used: Computer, photocopier, fax machine, and phone. Possible use of a program vehicle, for which a valid Drivers License and acceptable driving would be required. Inclusivity and Reasonable Accommodation: Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of initial and ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed. ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process. Check Out ETS Excellent Benefits - Part of Your Total Rewards Package in this Role! Key Benefits : Medical and Dental benefits, as well as voluntary Vision benefits. 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA. Basic Life/ADD/FSA tax saving accounts for health and dependent care. Employee Assistance Program (EAP), voluntary long-term disability coverage. Vacation (starting at 2 weeks/year at 6 months), Sick leave (24 days/year at 30 days). Mental health leave (12 days/year at 30 days). Holidays (12 days/year) and one Floating Holiday per year. Exceptional Perks : Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc. Transportation stipend or pass and mileage and parking reimbursement when traveling for work. License renewal reimbursement and tuition/training assistance. Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times. Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs). Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping. Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term. To learn more about ETS, visit our website at www.evergreentreatment.org. Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe. Salary Description 70,000