Case Manager
: Job Details :

WORK SCHEDULE: This position is full-time regular and non-exempt. The schedule will be Swing Shift (Monday - Friday (3:00 p.m. - 11:00 p.m.). POSITION SUMMARY: Under the supervision of the Program Manager, the Case Manager – Housing Navigator will be responsible for providing intensive case management services to homeless youth, as risk of homelessness in the next 14 days or fleeing domestic violence. The Housing Navigator will provide Coordinated Entry Assessments and work with community partners to place youth in appropriate housing models based on the young person's goals. The Case Manager- Housing Navigator will be based out of YouthCare's Orion Center and may need to travel throughout King County to support young people in accessing housing services. Additionally, the Case Manager- Housing Navigator will be required to attend meetings at other YouthCare program/facilities as needed. ESSENTIAL RESPONSIBILITIES: Maintain an active caseload of 25 clients and engage youth through strengths-based and harm reduction approaches to provide high-quality care that is flexible and responsive to each person's unique needs and preferences, while prioritizing safe and stable housing. Ability to meet youth in their community within King County using agency vehicles. Maintain high integrity when dealing with a broad array of identities and cultures, as well as sensitive and/or confidential information. Complete accurate client data including intakes and exits, ongoing assessments, case notes, service, and aftercare plans in a timely manner, ensuring all documentation adheres to YouthCare's client confidentiality policy. Complete the King County Regional Homeless Authority's Coordinated Entry training within two weeks and all Coordinated Entry related training within 90 days. Provide weekly, direct-engagement case management, including one-on-one counseling and assistance with appropriate resources (such as DSHS, obtaining ID, legal services, healthcare appointments, etc.) Assess each participant's need for services and develop and document service plans with participants. Collaborate with internal and external providers to track progress and support clients in achieving their goals related to housing, supportive community connections, and financial stability. Network with resource providers, grow partnerships, and foster community to expand opportunities for clients to connect with services. Facilitate wrap-around services with community partners. Provide crisis intervention and crisis counseling as needed. Complete reports and maintain records as assigned. Ensure all client-related data is current and accurate in client files, required reports, and YouthCare's client management system- CaseWorthy. Attend Centralized Case Management Meetings, Coordinated Entry for ALL (CEA) case conferencing, and any other meeting, event, or engagement as required. Reliably attend and participate in training and development as needed for your role and the needs of our agency as a whole such as program requirements, DEI&J, supervision and other as identified. Contribute to our DEI&J culture by creating at least one SMART Goal related to DEI&J within your control to deliver. This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description. QUALIFICATIONS – MINIMUM REQUIREMENTS: 1 or more years' experience with disadvantaged youth, housing navigation, or a combination of lived experience. Ability to relate in an empathetic, supportive, non-judgmental manner to young adults. Strong ability to work independently and remain motivated and engaged. Experience working in crisis situations and de-escalation techniques. Understanding of issues affecting young people experiencing homelessness; knowledge of age-appropriate resources. High School Diploma or GED. Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age. DCYF Clearance must be maintained for entirety of employment when working with under-18 clients. PREFERRED REQUIREMENTS: Bachelor's degree in social work or related field. Experience may be substituted for education on a year for year basis. 2 years' experience with case management or housing navigation. Experience placing young people in Coordinated Entry Assessment housing, and supportive housing resources. Previous education or training in the areas of social work, youth development, anti-oppression, chemical dependency, and root causes of poverty and social justice issues. CONDITIONS OF EMPLOYMENT: Must be able to provide I-9 supporting documentation for employment. Ability to provide a negative TB Test (results must be within one year of hire date). Employees who drive YouthCare vehicles as a requirement for their position, must be at least 21 years of old, possess a valid Washington State Driver's License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3 years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old. Ability to obtain a current Food Handler's Card Successful completion of pre-service training courses as required by contracting agencies. Training such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management. Computer software skills including Windows, Microsoft outlook, Microsoft Word. Initiative, creativity, reliability, flexibility, thoroughness. Strong verbal and written communication skills with good quality spelling, grammar and punctuation. High integrity when dealing with a broad array of cultures and restricted and/or confidential information. Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people. Ability to coordinate overall program functioning. Ability to accurately maintain and produce files, records, logs and reports. Ability to maintain professional boundaries with clients while building trust and respect. Ability and willingness to stay awake and alert during overnight shifts. Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples' safety. May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis. Commitment to YouthCare's initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices. PHYSICAL CONSIDERATIONS: May have to perform a range of physical motions such as standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; moving rapidly for brief periods of time; and going up and down stairs.