Location: Kansas City,MO, USA
Job Objective: The Pathway of Hope Case Manager is responsible for the case management services offered to families through Pathway of Hope (POH) at identified Corps or social services sites. Provides supportive services using Pathway of Hope strength-based case management, Housing First, and Rapid Re-Housing models to individuals and families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.Essential Functions:Outreach and EngagementConduct regular outreach to identified Corps or social services sites to identify eligible applicantsEngage and build rapport with target populationConduct screening interviews with potential applicants in accordance with POH eligibility guidelinesPresent potential participant to POH team to include the corps officer, pastoral care representative, and POH Project ManagerIn coordination with Corps case workers, provide appropriate referrals for individuals not eligible for POH servicesCase ManagementPerform intake that includes required documentation for admission, referral needs, explanation of program and expectationsConduct a written assessment on all potential applicants and their families within 72 hours of contact including screening for serious personal safety and mental health issuesDevelop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self determination within one week of intake which includes short-term and long-term goals with objectives. Update case plan as neededSchedule regular meeting times with participants to develop and review goals and objectivesConduct home visits as determined by the case planProvide information and referral servicesAssist participants in making linkages and accessing appropriate community resourcesProvide advocacy services as needed, i.e., court appointments, landlord/tenant conflict resolution, etc.Provide financial assistance in accordance with program policies and proceduresCoordinate case management efforts with all staff and contracted services to meet individual and family needsDevelop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self determinationAssist participant to develop a crisis plan. Be available during off hours to respond to an emergencyConduct life skills and budgeting classesMaintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contactMaintain comprehensive and detailed case notes on all participantsComplete required documentation of all educational groupsProvide after care and follow up assessment based on POH protocolPrepare case records for proper storage after participant dischargeEnsure confidentiality in accordance with established procedures and regulationsHMIS Case Management & Direct AssistanceMaintain comprehensive demographic data as required on all participantsSubmit monthly summary of service statistics to the POH Program ManagerMaintain accurate records of financial assistance provided to participants in their file, In ServicePoint Information Management System (SIMS) and in the MAACLink Homeless Management Information System or designated HMISComplete other reports as requestedAgency and Community NetworkingAttend agency and community meetings as requested including the monthly POH case managers meetingAttend supervisory meetingsAttend clinical staffing team meetingsMaintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources availableAttend in-service training and outside conferences/workshops as requested and approved by the Corps OfficerProvide guidance and support to community volunteers working with the programRepresent the agency's purpose, philosophy, and function to the communityQuality AssuranceTrack and report unmet needs of participants and their familiesDocument and report effectiveness of service delivery using consumer, case management and community resource feedbackParticipate in other program and outcome evaluation activitiesProvide ideas for programming specific to educational or process groups needed for participants.Assist with special events and seasonal programs, as requestedProgram ImplementationEnsure quality of POH implementation by participation with POH planning and program development at sitesEnsure quality of local data and reporting of information that will support national and territorial POH program outcomesEnsure relevance and consistency of POH by collaborating with the Program Manager with ongoing development of policies and procedures, goals and objectives, and outcome based measures related to POHPathway of Hope Program Evaluation and Outcomes MeasurementEnsure the accuracy of data entry into the databaseAssist Program Manager in the annual POH evaluations/outcomes measurement for Corps and summary/review report to Divisional Social Services DirectorReport any POH implementation challenges and work with the POH Program Manager to develop an action plan to address program development needsEducation and TrainingAttend training sessions that support the initial implementation phase and ongoing training requirements for POHParticipate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assignedPromote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settingsProgram Evaluation and CertificationAssist Program Manager in the completion of quarterly random record reviews and annual review of compliance with standards in order to assure for program evaluation/certification requirements.Minimum Qualifications:The requirements listed below are representative of the minimal education, experience, certifications, skills, and/or abilities required for this position.Education: Bachelor's degree in human service area: prefer BSW from an accredited college or university. Relevant case management experience may be accepted in place of a degree.Experience: Minimum of two years of case management experience in comparable social service programs that offer multi-faceted casework interventions designed to address the needs of families utilizing a strength-based approach.Certifications/Licenses: noneSkills/Abilities:Bilingual - English/Spanish speakingExperience and/or strong interest in community outreach, organization and community capacity developmentMust have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate mannerAbility to collaborate on complex social issues within families and communitiesAbility to be creative, original, intuitive, and perceptiveAbility to think logically and criticallyAbility to envision a project from beginning to endAbility to solve complex problems, make appropriate judgments and decisionsAbility to speak and understand English in a manner that is sufficient for effective communication with supervisors, employees, beneficiaries and customersDemonstrated capacity to teach adultsFamiliarity with Salvation Army policies and proceduresExcellent oral and written communication skillsSupervisory Responsibility: NonePhysical Requirements: Ability to speak, hear and see in order to communicate with participants, staff, and volunteers in person and over the phone. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional continuous basis. Ability to operate various office equipment including personal computers, copiers, fax machines, and scanning equipment. Ability to grasp, push, pull objects such as reference materials, files, file cabinet drawers, and reach overhead. Ability to lift, pull and push materials up to 25 pounds without assistance. Ability to load and to change settings, devices, and fixtures on various equipment used in and around an office environment. Ability to operate telephone and other electronic communication devicesTravel: Local travel to meet with participants and for community-based meetings on a regular basis.Driving: Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.Working Conditions: Work is performed in a typical office environment and in the community including participant homes. May require some evenings or weekends.All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.Full Time Position - 37.5 Hours per WeekBenefits Eligible - Medical, Vision, Dental Insurance; Life Insurance; Supplemental Insurance; Retirement Plans; PTO