Job DetailsJob Location South Augusta Retail and Job Connections - Augusta, GA Education Level 4 Year Degree Salary Range $50,000.00 - $58,000.00 Salary/year Travel Percentage Up to 25% Job Shift Day Under the direction of the Senior Vice President of Career Development, the Case Services Manager is responsible for overseeing and delivering vocational counseling services to individuals seeking employment, career development, and educational advancement. This role involves leading a team of Career Development Specialists, providing direct counseling services, and coordinating programs that support clients in achieving their vocational goals.
- Lead and supervise a team of Career Development Specialists ensuring high-quality service delivery under various workforce development programs including GVRA, SNAP E&T, TANF, SSVF, and Ability One.
- Conduct regular team meetings and individual supervision sessions to support staff development and address challenges related to case management and client support.
- Work with the Senior Vice President of Career Development in developing and implementing program strategies and goals.
- Partner with the Manager of Operations to ensure contract compliance, billing, and documentation in Provide individual and group counseling to clients, helping them identify career goals and develop actionable plans.
- Conduct comprehensive assessments to understand clients' skills, interests, and barriers to employment.
- Guide clients through job search strategies, including resume development, interviewing techniques, and networking.
- Coordinate vocational counseling programs and workshops that enhance clients' job readiness and career development.
- Establish and maintain relationships with employers and community organizations to create opportunities and access to additional support services for clients.
- Monitor and evaluate the effectiveness of vocational programs, making adjustments as needed to improve outcomes.
- Provide ongoing support and mentorship to clients, addressing any issues that arise during their job search and employment.
- Advocate for clients with potential employers and training providers to facilitate successful placements and career progression.
- Assist clients in accessing necessary resources, such as educational programs, certification courses, and supportive services.
- Maintain accurate and up-to-date records of client interactions, progress, and outcomes.
- Prepare regular reports on program performance and client success stories.
- Utilize data to identify trends and inform program improvements.
COMPETENCIES
- Business acumen: makes good judgments, interprets data daily, ability to maximize fee-for-service contracts, and makes effective business decisions promoting mission and financial goals.
- Uses case management software and other relevant tools to track client progress and manage program data.
- Communication skills to promote any product or service of Goodwill; to relay information on a timely basis within the department and as appropriate to other department leaders, and externally to clients and partners.
- Must be able to clearly articulate Goodwill's mission, vision, and values. Must be able to communicate effectively with and relate to a wide variety of people including co-workers, staff, governmental agencies, and other community organizations.
- Promotes organizational development and silo dismantling; provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, supports continuous improvement, and gives priority to safety and respect for the people and practices of Goodwill.
- Builds coalitions, demonstrating the ability to partner internally and externally, collaborate, influence, and negotiate with others to achieve mutually beneficial outcomes for clients.
- Works proactively to identify and remove barriers to clients' employment and career advancement.
- Demonstrates integrity. Acts intentionally to uphold Goodwill's values; is transparent in the use of our charity's resources; and strives to build and maintain the trust of all stakeholders.
QUALIFICATIONS
- Bachelor's degree in Vocational Rehabilitation, Counseling, Psychology, Social Work, or a related field. Master's degree preferred.
- Minimum of 3-5 years of experience in vocational counseling, career development, or a related field. Supervisory experience preferred.
- General administrative skills including developing, implementing, and monitoring company-wide policies and procedures.
- Excellent verbal and written communications and collaboration skills.
- Must be aligned with and energized by Rev. Edgar Helm's faith based social enterprise model to eliminate poverty one career at a time.