TITLE: Caseworker DEPARTMENT: Senior Services Department- Benefit Assistance Program (Mother Cabrini 80085)REPORTS TO: Benefit Assistance DirectorSALARY RANGE: $45,000DATE: January 2024JOB SUMMARY: Under the supervision of the Benefit Assistance Director, the caseworker will provide individual and families with case management, case assistance, benefit counseling, entitlement assistance, and other social services counseling and assistance to our various GSS locations/sites. Working predominately with Chinese-speaking clients to recruit and provide program services. Caseworker will do outreach, recruitment, conduct presentations and attend special events to promote program.EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:
- Associates Degree required, BA preferred
- At least 1-2 years of community/family support case management work/experience
- Familiarity with social services benefits (entitlements)
- Strong communication skills, listening skills, written and verbal communication skills, critical thinking and problem solving skills.
- Empathy and interpersonal skills to build positive relationship with clients
- Strong computer literacy to learn all program databases and strong skills in Words, Excel, and Spreadsheet
- Bilingual required in English and Chinese
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Manage annual contractual caseload and achieve monthly deliverables for all programs which includes; Benefit Assistance, Settlement House Program, GSS programs (Early Childhood, Youth Service and Seniors)
- Maintain and update client caseloads in the contractual required tracking systems which should include intake, assessment, application process, referrals, and outcomes.
- Ongoing support for clients through comprehensive assessment and counseling; benefit assessment screening, planning, implementing, overall evaluation of client's needs, case assistance & case management, follow up (weekly/ monthly) as required.
- Responsible for collaborating and providing services to all Grand Street programs in various locations and sites, which includes recruitment, outreach, working with the ECP family advocate/workers and Program Directors for all programs.
- Deliverable and Targets: provide 500 connections for Benefits Assistance program which includes: 100 Early Childhood Families, 100 Youth Services Families, 50 Seniors Program participants and 100 Settlement House Families
- Liaison for Legal, Financial and Tax Services.
- Responsible for doing (internal/external) outreach, presentation, informative zoom meetings, tabling at events and food pantries, attending events and providing information about services to the community to recruit new clients
- Activities assistance and special projects as assigned
Please send your resume and cover letter highlighting your relevant work experience to:Parvin Begum, Benefit Assistance Program DirectorE-mail: ...@grandsettlement.orgEqual Opportunity Employer ( EOE)