Caseworker, (B256051-1), 206, CY Special Care Needs
: Job Details :

Salary : $42,307.20 AnnuallyLocation : Laredo, TXJob Type: Full-timeJob Number: B256051-1Department: HealthDivision: CY Special Health Care NeedsOpening Date: 12/19/2024Closing Date: ContinuousJob DescriptionThis position is grant funded. Therefore, it is solely dependent of availability of grant funds.Provides comprehensive case management and supportive services to families with young children and young adults with special needs. This includes ensuring access to medical care and facilitating access to supportive services. Develops and implements case management plans to enhance care and connect with eligible support services. Essential Functions/ Job Competencies/ Physical RequirementsESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Conducts assessments and provides case management; records data daily and maintains up to date referrals.
• Provides and follows-up status of high-quality health related information, referrals, and strength-based services.
• Provides education and documents the accuracy and completeness of information provided to link adolescents to services.
• Provides referrals to rehabilitative services including general symptom management, community living skills, and employment related skills to increase our client's independence and increase their ability to maintain community tenure.
• Evaluates information obtained from interview with client or family member; identifies family needs or problems.
• Assists clients in referring to financial assistance and transportation for out-of-town medical appointments.
• Assists the walk-in clients needing assistance with applications, or other services.
• Enters client and programs data in existing database systems; documents contacts and services; maintains files and data for reporting purposes.
• Conducts outreach activities and distributes information to the community.
• Serves as advocate for clients' rights within the community.
• Must complete all trainings required of new hires, including any training required by DSHS within established timeframes.
• Performs other duties as assigned.
• Interviews and screens clients to gather information for referral to appropriate agencies for medical or social services; ensures accepted interview practices are applied.
• Evaluates information obtained from interview with client to identify needs and barriers.
• Describes available resources and services to clients; provides referrals to proper organizations; ensures information provided is accurate and appropriate based on the client's needs.
• Maintains confidentiality as per City of Laredo Health Department's policies and procedures.
• Provides clear, understandable, current, and accurate information to clients, consumers, and community members.
• Provides information in a way that demonstrates respect, active listening skills, empathy and patience in a non-judgmental, culturally appropriate manner.
• Required to comply with all City of Laredo's policies and procedures.
• Must follow all rules of telephone courtesy in all telephone communications.
• Secure social services such as health, welfare, and education programs to improve family and community standards.
• Establish and maintain updated contracts with local community resources and entities.
• Complete administrative reports reflecting activities and document the utilization of budget finances and agency resources.
• Educate individuals on community resources
• Complete semi-annual and end-of-year reports, monthly reports, and all applications and recertifications.
• Maintain accurate and timely client records and client files, including daily contact and progress notes.
• Conduct outreach and education about the program.
• Ensure compliance with program services.
• Monitor and evaluate the progress of assigned programs.
• Develop and update educational materials.
• Conduct follow-ups, including educational interventions and case management on a case-by-case basis.
• Develop needs assessments, goals, objectives, training methods, and promotional activities for specific health education programs.
• Provide one-on-one education to program participants, ensuring they receive accurate and up-to-date information.
• Conduct presentations on the program to neighborhood and community groups.
• Follow up on referrals with phone calls, postcards, and/or home visits to ensure participant adherence to recommended regimens and motivate their engagement in program activities.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIESKnowledge of:

• Knowledge of case management.

• Knowledge of human behavior and performances; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and assessment and treatment of behavioral and affective disorders.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of counseling principles, methods, and instructional techniques.
• Knowledge of the available community social service resources for referral of clients.
• Knowledge of the principles, methods, techniques, and practices of social work and health services of community resources and how to use them effectively and creatively.
• Knowledge of modern office procedures and methods including computers and applicable software.
• Knowledge of English grammar, spelling, and punctuation.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA).

• Knowledge of health prevention and wellness strategies.
• Knowledge of health and community resources available and of proper health care delivery system.
• Knowledge of social and cultural behavior according to social-economic status, traditions and customs.
• Knowledge of community organizations communication and local culture.
• Knowledge of educational and outreach tools.
• Knowledge of conferences, workshops, and seminar development trainings.

SKILLS AND ABILITIES:

• Skill in organization and time management.

• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Skill in customer service.
• Ability to communicate effectively, both orally and in writing in English and orally in Spanish.
• Ability to establish and maintain effective working relationships.
• Ability to meet schedules and deadlines of the work.
• Ability to maintain the confidentiality of information and professional boundaries.
• Ability to provide clear, current, and accurate information
• Ability to prepare clear and concise reports and recommendations.
• Ability to apply case management procedures.
• Ability to project a positive and professional image of the City of Laredo
• Required to comply with all City of Laredo's policies and procedures.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position.

• Ability to effectively communicate, connect and collaborate with local, regional, and national organizations to achieve the primary goals and objectives of this program.
• Ability to work cooperatively and effectively with other professional groups to exercise tact, initiative, and good judgment in dealing with people.
• Ability to prepare reports and recommendations for administrative use.
• Ability to assess people and their situations with accuracy and clarity.
• Ability to understand the policies, procedures, and services of the department or agency.
• Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDSPhysical Effort Requirements Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Work Environment LocationsPosition will require the employee to work in the following types of work environments Seldom

• Street environment (near moving traffic)
• Construction site
• Confined space
• Warehouse environment

Sometimes

• Outdoor environment
• Vehicles

Often

• Office or similar indoor environment

Exposures Position will require the employee to be exposed to the following environmental elements Never

• Individuals with known violent backgrounds
• Extreme cold (below 32 degrees)
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Seldom

• Individuals who are hostile or irate
• Extreme heat (above 100 degrees)

Sometimes

• Communicable diseases

Travel Position will require the employee to travel Never

• International travel

Seldom

• National travel

Sometimes

• Regional travel

Frequently

• Local travel

Minimum QualificationsRequired Education and Experience

• Bachelor's degree from an accredited* college or university in Social Work, Psychology, or a related field
• At least three (3) years of experience in casework management or related field

*Council of Higher Education Accreditation (C.H.E.A.)Proof of TB Test/Screening will be required to be presented prior to employment. Valid Licenses and Certifications Required Licenses or Certifications

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) ###-####, two days prior to the scheduled test or interview.City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.The City of Laredo provides a benefit compensation package that includes the following for all Full-time regular employees:

• 10 days of paid vacation per year
• 6 1/2 days sick leave per year
• Pension plan
• 16 paid Holidays
• Paid health*
• Dental plan*
• Life insurance*

*30 day waiting period For a full description of our benefits, please visit our website at: under Employee Benefits01 Are you a current regular full-time or part-time City of Laredo employee?

• I am a full-time City of Laredo employee
• I am a part-time City of Laredo
• I am not a full-time or part-time City of Laredo employee

02 What is your highest level of education? 03 If you hold an Associate's, Bachelor's, Master's PhD, Juris Doctor, or Post Graduate Degree, please provide your major/minor: 04 Do you have at least three (3) years of experience in casework management or a related field?Note: Do not answer this question with See Resume or See Application . Doing so will automatically disqualify your application from the process.)

• Yes
• No

05 Are you aware and understand that the position you are applying for is a grant funded position that is solely dependent on available funds?

• Yes
• No

06 Are you aware that if selected for this position you will need to provide proof of TB Test/Screening that has been valid for the last 12 months?

• Yes
• No

07 I understand that failure to complete ALL sections of my application, including the Driver License (if appicable), Education , Work Experience , Certifications and Licenses (if applicable), Agency-Wide Questions , and Job Specific Supplemental Questions will result in my application not being processed.

• I have read and understood the above information.
• I have read and do not understand the above information. I will contact the Human Resources Department for further explanation.

Required Question