Cash Application Research Specialist
: Job Details :

Job Description ECU Health About ECU Health Medical Center ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people. Position Summary A Cash Application Research Specialist plays a key role in accounts receivable (AR) and revenue cycle departments. Their primary responsibility is to manage, investigate, and resolve missing and/or incorrect payments. Ensure that any discrepancies in payments are addressed and resolved accurately. Responsibilities Research, analyze, and resolve missing payments. Perform the debit and credit process to ensure all payment returns are entered correctly. Work with the follow-up and denials departments to resolve payment posting discrepancies. Work with the customer service team to address patient inquiries and resolve payment-related issues to ensure compliance of credit card chargeback related issues as well as the NSF return process. Act as a point of contact for internal departments related to missing payments. Research misapplied cash and unidentified payments by contacting the appropriate departments and/or payors. Perform other AR tasks such as posting cash and preparing account analyses. Communicate internally as well as directly with patient to resolve posting issues. Ensure that all transactions are recorded promptly and correctly to maintain up-to-date account balances. Reconcile daily deposits, electronic funds transfers (EFTs), and lockbox payments with the corresponding remittance advice and explanation of benefits (EOBs). Ensure that all posted payments match the deposited amounts along with identifying and resolving any discrepancies. Apply necessary adjustments and write-offs according to established guidelines and authorization protocols. Ensure that adjustments are appropriately documented and justified. Ensure that all documentation complies with internal policies and external regulatory requirements. Provide clear and concise explanations of payment postings and account activity. Ensure all payment posting activities comply with federal, state, and local regulations, as well as internal policies and procedures. Adhere to HIPAA guidelines to protect patient confidentiality and data security. Participate in training and professional development opportunities to maintain expertise in payment posting practices. Minimum Requirements High School graduate with five (5) or more years experience in a similarly related cash posting and reconciliation position. High level of accuracy and attention to detail in handling financial transactions and patient account information. Good communication, organization and analytical skills. Ability to adjust to changing priorities and workload. Ability to multi-task and manage deadlines simultaneously. Strong problem solving and customer service skills. Strong analytical and problem-solving skills to identify and resolve discrepancies. Proficiency in using billing software, electronic health records (EHR), and Microsoft Office applications, particularly Excel. Ability to navigate multiple systems with limited instructions. General Statement It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.