Description Essential functionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- In-person face to face cash collections.
- Make deposits.
- Record accurate and detailed notes, update account information.
- Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
- Adhere to consumer protection laws and FHC's standard practices and policies.
Position Requirements Competencies
- Must possess excellent verbal negotiation, customer service and communication skills
- Well organized, results driven, and able to work in a high volume and fast-paced office environment
- Ability to resolve challenging situations calmly and professionally
- Excellent time management
- Applicants may be required to pass a background check.
- Attendance and punctuality are a must. Reliable transportation is required.
Work environment
- In-Office role (Orlando, FL)
Working from home Requirements:
- Role does not support remote work
Physical/Mental Demands
- Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
Preferred education and experience
- Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
- High school diploma or equivalent
- Experience in Debt Collection, Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or Administrative preferred, but not required
Security clearance requirements
- Will be required to pass Federal background screening and/or state level criminal background screening.
This job description provides the basic requirements for this role and may include additional functions not listed.An Affirmative Action / Equal Opportunity EmployerF.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.If you need accommodation as part of the employment process, please contact Human Resources at ...@fhcann.com.If you want to view the EEO is the Law poster, please choose your language: English SpanishIf you want to view the EEO is the Law Supplement poster, please choose your language: English SpanishIf you want to view the Pay Transparency Policy Statement, please click the link: English SpanishFull-Time/Part-Time Full-Time EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.If you need accommodation as part of the employment process, please contact Human Resources at ...@fhcann.com.Division Corporate Exempt/Non-Exempt Non-Exempt Location North Andover Category Credit and Collection Shift Rotating Days and Evenings Position Financial Service Collection Specialist Req Number CRE-24-00009 Open Date 12/16/2024 This position is currently accepting applications.