Our client in the financial industry is seeking a Cash Collector to join their team. As a Cash Collector, you will be part of the Collections department supporting North America and Canada customers. The ideal candidate will have excellent communication skills, proficiency in collection tools, and experience working in a shared service contact center. Job Title: Cash Collector Location: Horsham, Pennsylvania Pay Range: 23-25/hr What's the Job?
- Receive inbound calls to resolve customer queries and make outbound calls to perform collection attempts
- Analyze accounts and achieve collection targets as per Dialer Strategy
- Oversee collection activities of all the active customers of North America and Canada customers
- Manage collections and provide early stage customer service to avoid any customer complaints
- Coordinate with cash applications team for accurate application of funds and remittance advice
- Work on disputes of assigned portfolio to drive resolution/closure
- Work on unapplied cash of assigned portfolio
- Manage portfolio review calls with internal/external stakeholders
- Process adjustments, write off, netting requests, refunds
- Account reconciliations
- Maintain daily adherence as per business requirements
- Analyze daily AR reports to drive cash collection
What's Needed?
- 5-7 years of experience required in North America/Canada Collections
- Proficient in both verbal and written communication with excellent American pronunciation
- Proficiency in GETPAID/Collection tools
- System knowledge in ERP's - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
- Work experience in a shared service contact center is mandatory
- Driving to the other offices when necessary for collaboration and training
What's in it for me?
- Competitive pay based on experience
- Opportunity to work in a dynamic and challenging environment
- Chance to work with a team of experienced professionals
- Opportunities for growth and development
- Comprehensive benefits package including medical, dental, and vision insurance, 401k, and paid time off
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells -creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.