Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states - Texas, Louisiana, Arkansas, and Oklahoma - with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC's 205-acre outdoor recreation area.Job SummaryEngages with customers, provides efficient checkout services, bags and transports groceries, locates products and conducts price verifications. Maintains proficiency regarding transactions and accuracy of tender. Performs various customer service duties while maintaining a safe and sanitary shopping environment.
Essential Duties and Responsibilities - Ensures correct checkout totals for customers by properly weighing, keying, and scanning items. Maintains accurate money count in register at all times.
- Accesses or memorizes product codes and remains familiar with ad and special items.
- Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
- Maintains friendly and customer-service-oriented attitude by greeting customers, answering questions, locating and promoting products, and responding to complaints.
- Promotes enrollment in Thank You Card program and assists customers with sign up process, where applicable.
- Ensures groceries are bagged properly by putting like items together, limiting bag weight, preventing food cross-contamination, and ensuring customer receipt of all purchased items.
- Takes precaution when handling objects to avoid damage to products, property, etc.
- Ensures front-end racks, drink coolers and cleaning supply stations are stocked, cleaned, and presentable.
- Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures. Complies with all Company policies and procedures.
- Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products.
Knowledge, Skills and Abilities - Basic knowledge of cash register.
- Basic knowledge of tender policies and procedures.
- Basic mathematical and counting skills.
- Ability to learn new technology systems, methods and processes.
- Ability to remain courteous with customers at all times.
- Ability to communicate effectively with customers and partners in written and verbal form.
- Ability to multi-task and work in a fast-paced environment.
- Ability to maintain a high level of accuracy.
- Ability to work flexible schedules including nights, weekends and holidays.
- Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
- Must report any potential hazards that cannot be immediately remedied to a supervisor.
Education, Experience, and Qualifications - Typically involves on the job training.
- Minimum of 16 years of age required.
- TABC/LACT/AATC/ABLE certification required where applicable.
- Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
Physical Demands - Continuously required to use close vision, distance vision, depth perception or the ability to focus.
- Continuously required to talk and hear.
- Continuously required to use hands for reaching, touching or handling.
- Continuously required to use fine finger movements (ex. sorting and typing).
- Continuously required to stand or walk.
- Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
- Frequently required to bend, kneel or squat.
- Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
- Occasionally required to climb, balance, stoop or crawl.
- Attendance at work is required.
Work Context and Environment - Work is generally performed in a retail store.
- Occasionally exposed to cleaning agents.
- Noise level varies.
Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.