Job DetailsJob LocationQBRC - Ocean Shores, WAPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$42,786.00 - $54,552.00 SalaryTravel PercentageNoneJob ShiftAnyJob CategoryExecutiveDescriptionSALARY: DOEJOB PURPOSE:The Casino Host will maintain and expand a portfolio of preferred casino guests by leveraging casino amenities, promotions, VIP events, player habits, special occasions, etc to encourage increased trip frequency and brand loyalty.ESSENTIAL JOB FUNCTIONS:
- Provide and delivery excellent customer service for all internal and external customers at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of Quinault Beach Resort and Casino. Develop solutions for customer concerns and continually focus on customer service.
- Develop and maintain superior relationships with guests by equal utilization of professionalism, personality, diligence and consistency.
- Seek new and targeted players to inform them of the benefits of all player development programs.
- Maintain high levels of guest service, professionalism, confidentiality, and discretion in all communication to and about guests.
- Be responsible for flawlessly booking all guest trip accommodations i.e. special events reservations, restaurant reservation, shows, hotel, transfportation, special amenities, etc.
- Leverage property amenities/marketing programs to targeted players to drive loyalty and annual revenue.
- Sell and promote to guests all pertinent offers, property amenities, special events and promotions that may result in a visit to the property.
- Ensure proactive and ongoing communications with target guests through outbound phone, face to face meetings, emails and letters.
- Track and monitor guest feedback and participation on an on-going basis to determine program effectiveness.
- Maintain or exceed sales goals, coordinate complimentary amenities, socialize with assigned guests at events on and off property and arrange special requests using established criteria.
- Assist in the creation of on and off property player development events.
- Works with existing customers to increase trip frequency and develop more profitable patrons.
- Continuously serves as a customer listening post, ensuring that all customer feedback is properly recorded and forwarded to the appropriate manager to ensure that all service and marketing programs are functioning as designed.
- Protect the assets of Quinault Beach Resort & Casino
- Attend and complete additional training as necessary to perform the job.
- Adhere to all Quinault Beach Resort and Casino Policies and Procedures and Department Standard Operating Procedures.
- Maintain strict department security, confidentiality, and quality to meet professional standards of the department.
- The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
- While performing these job duties, the employee is regularly required to:
- Frequently walk, sit, use hands to finger, handle, feel, reach with hands and arms, talk and hear.
- Occasionally stand, stoop, kneel, crouch, crawl, and lift and/or move up to twenty-five (25) pounds.
- Work is generally performed in a casino setting with a higher noise level and where cigarette smoke is prevalent. Evening and/or weekend work is frequently required. There is frequent interaction with the employees and patrons. Travel may be required for training, meetings, conferences, presentations, and other events.
- Work environment is NOT smoke, noise, or dust free.
WORKING CONDITIONS:Smoking, drinking, stress, coarse language, etcNote: The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Director. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Director, the Essential Functions of the job involved in the request.Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an employment relationship and one of primary functional expectations.QualificationsRequired:
- High School Diploma and/or GED required.
- One (1) year Casino Host experience OR one (1) year of successful completion of the QBRC Casino Host Trainee position.
- One (1) year of experience with Casino Marketplace or similar casino tracking software.
- Working knowledge of Microsoft Software Programs.
- Current casino player list of at least 50 people.
- Ability to build and maintain positive relations with a customer database.
- Detail oriented with the ability to make analytical return on investement (ROI) decisions based on customer gaming activity.
- Ability to define problems, collect data, establish facts, deductively reason and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical, written and/or diagram form and assimilate abstract and concrete variables.
- Ability to communicate effectively with the public and other employees. Read, write and speak English fluently.
- Ability to meet strict deadlines as required.
- Constant attention to detail.
Preferred:
- Bachelors of Arts Degree in Business Administration, Finance, or Marketing preferred.
- Complete understanding of brand positioning and loyalty, database research, strategic new market development, and marketing segmentation techniques.
- 2-3 years casino host experience at medium to large casino property with resort destination amenities.
- Current casino player list of 100 or more people at or above $500 ADT.
- Multiple casino property experience.
- Tribal Gaming experience.
- Asian or Asian Background with Chinese Language skills.
LICENSE REQUIREMENTS:
- Washington State Gaming and Quinault Tribal Licenses.
- Valid Washington State Drivers License.