Position Summary:Build professional relationships with premium-level Guests, strong enough to increase the value of play over an extended period of time by having a thorough knowledge of promotions, issuing complimentary services, and handling guest opportunities; all whileadhering to Company standards, policies, and procedures.About Us:At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:Love: Love your brothers and sisters and share with them.Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.Bravery: To do what is right, even in the most difficult of times.Honesty: Be honest in every action and provide good feelings in your heart.Wisdom: We cherish knowledge; wisdom is used for the good of the people. Humility: Know that you are equal to everyone else, no better, no less.In this Role:
- Acquires and delivers new high-net guests for premium gaming spaces.
- Tracks activity and preferences of each premium guest, and then tailors offers and incentives that appeal directly to the interest of individuals.
- Responsible for meeting or exceeding predetermined goals and measurable objectives established by management for daily calls and written correspondence to active, inactive, and potential new guests.
- Handles all aspects of the guest journey (ground transportation, hotel accommodation, dining reservation, entertainment, folio clearance at checkout).
- Works effectively as a collaborative team member with others within Marketing, Table Games, Slots, and Hospitality supervisory team to identify areas of opportunity and address areas of concern when necessary.
- Maintains thorough knowledge of the latest industry developments, current market trends, and all on-property and competitor promotions/events.
- Monitors guest participation and tracks guest feedback to determine the effectiveness of events and promotions.
- Attends and hosts player onsite/offsite events in various areas as assigned by management.
- Utilize provided software to manage guest profitability, communications, and to build portfolios of Guests' preferences and hobbies to be used for better marketing and communication.
- Responsible for always practicing, supporting, and promoting Gun Lake Casino Resort's Unsurpassed Service Standards.
- Maintain a high level of personal integrity on and off duty.
- Practice teamwork, support fellow Team Members, and create an energized, positive, team-oriented work environment.
- Interact with Guests in a friendly and courteous manner and handle all Guest opportunities promptly.
- Must be able to effectively communicate both written and verbally with Guests, Team Members, and Management.
- Maintain excellent grooming and uniform standards.
- All other duties as assigned.
Essential Qualifications:
- Must be 21+ years of age.
- Associate's degree or equivalent education required.
- Three (3) years experience in telemarketing, hospitality, sales, and/or equivalent combination of education and experience.
- Previous sales experience, telemarketing, or hospitality management experience is preferred.
- Work experience in the gaming or hospitality industry is preferred.
- Must have the ability to plan, organize, and complete work logically and independently.
- Must possess a strong, outgoing, enthusiastic, and friendly personality.
- Able to make progress and/or handle multiple assignments under time constraints.
- Ability to work through situations with upset/irate Guests.
- Ability to analyze data and make an informed decision.
- Strong understanding of Microsoft Office products, casino management systems, and a contact management system with the ability to learn and comprehend new programs.
- Flexible schedule with the ability to work any shift or any day as business demands.
- Must be able to obtain a gaming license through the Gun Lake Tribal Gaming Commission.
Physical Requirements:
- Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
- Must have the manual dexterity to operate job-related equipment.
- Ability to sit, walk, stand, run, and climb stairs for the duration of shift.
- Must have the ability to access all properties and areas.
- Must be able to lift up to 50 lbs. with or without assistance.
- Ability to read, write, and input data into the computer.
- Ability to stoop, crouch and kneel.
Work Conditions:Work is typically in an office environment; however, additional work areas may be unusually hot, cold, and/or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.Disclaimer and Conditions of Employment:The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test. Indian Preference:The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies. Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.