POSITION SUMMARY The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills to ensure our guests are afforded a remarkable experience. Maintain high standard of cleanliness in accordance with the procedures and policies set forth by the company. JOB DUTIES AND RESPONSIBILITIES The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Use customer courtesy skills to provide superior guest service. Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees. Responsible for cleaning all floors, windows, walls, stairs, and elevators. Responsible for vacuuming all floors. Cleaning, disinfecting, and restocking all restrooms. Mopping floors around the bars, restrooms and entrance. Responsible for removing all trash and debris from floors, and trash cans. Trash and debris to be deposited in the compactor and cardboard in designated dumpsters. Ensure the safety and security of guests and employees. (Unless they will be part of the emergency plan)
Responsible for containment, clean-up and disposal of any and all biohazards throughout the property. Completes all company-required training with designated time frames. Performs other duties as assigned. WORKING CONDITIONS/ESSENTIAL FUNCTIONS
- Always maintain a pleasant, friendly, and welcoming attitude. Knowledge of all special events and promotions available to guests.
- Physical Requirements:
- Standing/Walking 90%
- Lifting 10% (overhead, arms length up to 20 lbs., up to 100 lbs with assistance)
- Bending 35%
- Pushing/Pulling 50%
- Climbing 5%
- Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.
- Casino environment may be outdoors, wet areas and temperatures that may vary.
- Working in stairwells, elevators and on escalators.
- Availability to work 24-hours hours a day, 7 days a week, varied work schedules and holidays.
- Ability to perform assigned duties under frequent time pressure in an interruptive or confined environment.
- Knowledge of safety guidelines, answer all calls promptly and maintain politeness; pay attention to the needs of guests at all times.
- Ability to use a vacuum cleaner, hand tools, ladders and shop vacuum.
JOB QUALIFICATIONS
- Zero to one-year experience in cleaning public buildings and /or facilities.
- Knowledgeable in the operation of a vacuum cleaner, carpet extractor, walk behind scrubber, wet/dry vacuum, ladder, and a back-pack vacuum.
- Use of chemicals for cleaning and personal protective equipment.
- Subject to random drug tests throughout the year.
- Ability to read, follows instructions, and understands visual aids.
- Must be able to obtain and maintain Valid Gaming license.
- Must be able to receive and maintain all required certification.
- Must complete all required company training.