Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.The Casino Shift Manager is responsible for the coordination and supervision of all casino operational areas on assigned shift, in accordance with policies, procedures and gaming regulations. The Casino Shift Manager ensures protection of company assets through effective management of the Casino Operations department. Must be knowledgeable and compliant with approved policies and procedures. Follows all operating procedures, safety regulations and Company's internal control policies. Ensures the adherence of Oaklawn's Core Values and Standards of Behavior with all casino team members.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:
- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall Table Games/Slots operations. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Responsible for the overall integrity of daily Table Games and/or Slot operations; provides oversight for the gaming floor.
- Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
- Verifies table inventories and effectively manages table limits.
- Works closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.
- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
- Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games/Slots department.
- Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
- Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience.
- A minimum of three years comparable slot operations management experience
- Excellent skills in both written and oral communication.
- Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot and Table Games operating systems.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Must have extensive knowledge of all Table Games and Table Games Operations.
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities.
- Responsible for staff development and training programs.
- Responsible for rewards and recognition program to maximize employee engagement.
- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
- Determines work procedures and expedites workflow.
- Responsible for employee performance (disciplining, coaching, counseling).
CERTIFICATES, LICENSES, REGISTRATIONSEmployee must be able to qualify for licenses and permits required by federal, state and local regulations.
OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.