Location: Pittsburgh,PA, USA
Welcome, assist and direct patients, visitors, guests and vendors to appropriate areas of the hospital.
**Responsibilities:**
+ Demonstrate and maintain the knowledge and skills necessary to provide appropriate level of care to the ages of customers serviced including principles of growth and development.
+ Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication.
+ Follow-up on commitments, respecting the viewpoints of others and accepting and supporting change.
+ Prioritize and expedite patients to appropriate areas for treatment.
+ Greet each patient/customer as they present, determining the reason for visit, and anticipating and responding to customer needs, while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect and concern.
+ Exhibit positive interpersonal skills, i.e. professionalism, integrity.
+ Demonstrate teamwork by interacting with others to achieve goals while respecting individuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
+ Apply technical skills and knowledge in a focused, in depth specialty area.
+ Demonstrate the ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results.
+ Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.
High School graduate or equivalent experience required. Computer knowledge to access patient information. Prior experience in a customer service hospital or medical environment preferred.
**Licensure, Certifications, and Clearances:**
+ Act 34
**UPMC is an Equal Opportunity Employer/Disability/Veteran**