Overview:
To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.
Pay for this position starts at $15.00 - $20.60 / hour.
Minimum Qualifications:
- Must be 21 years of age.
- Complete training in catering operations.
- Demonstrate capability to interact with customers, vendors and associates.
- Must have pleasant phone manners, and be sales motivated.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.
- Valid Massachusetts License.
Responsibilities:
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Greet, assist and thank all customers in a prompt, courteous, friendly and business-like manner.
- Commit to the Golden Rule and work with other associated to build a strong catering team.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Go out of your way to satisfy any request for assistance; phone sales and in store sales, sales follow up, thank you cards, and phone calls.
- Order coordination at store level for customer pick up.
- Telemarketing to generate potential customers.
- Handle various sales and service functions at the catering desk.
- Computer order entry and processing.
- Delivery scheduling and delivery driver coordination.
- Coordination of outsourced vendors (service/equipment rentals).
- Maintaining daily equipment log with scheduled recovery.
- In charge of daily order invoicing.
- Daily processing of direct billing orders, and coordinating the direct billing with the office manager.
- Generate daily checklist of department managers and work order coordination.
- Handle daily delivery logs, weekly sales reports, and billing reports.
- Be safety conscious and correct any unsafe conditions you observe.
- Practice the Cleaners Creed and proper sanitation procedures.
- Maintain a neat personal appearance including proper uniform.
- Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
- Exercise proper safety practices when lifting or moving product or using equipment.
Secondary Job Functions:
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- May be required to deliver catering orders if driver is unavailable.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties as assigned by management.
Physical Demands: (per work day):
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Crawling.
0% (N) Never
Carrying and lifting up to 40 lbs, climbing up to 8 feet, balancing, stooping, kneeling, and crouching,
1-33% (O) Occasionally
Standing and walking on tile or concrete, sitting, pushing and pulling up to 200 lbs, bending, and smelling.
34-66% (F) Frequently
Handling, fingering, feeling, reaching at waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Toxic exposure (see material safety data sheet) or hazardous equipment (mechanical moving parts).
0% (N) Never
Loud noise, slipper or cluttered floor, contact with sharp objects and skin irritants, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of back and neck.
34-66% (F) Frequently
Machines, tools, and equipment utilized:
Computer and telephone.
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and may include exposure to cold and hot temperatures.