Catering Coordinator at The Ritz-Carlton, Chicago
: Job Details :

Catering Coordinator at The Ritz-Carlton, Chicago

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

The Ladies & Gentlemen in our Sales & Marketing department are always responsive to the expressed and unexpressed wishes and needs of our guests. They use their expertise to build strong relationships and create Ritz-Carlton guests for life.

Job Overview

The Catering Coordinator assists sales and catering managers in achieving customer satisfaction by performing administrative duties relating to guests, hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Must be able to work Monday through Friday.

Responsibilities

Answer sales office phones when sales staff are not available. Respond to all sales inquiries accurately, timely and in a professional manner.

Type correspondence, reports and necessary forms (i.e., contracts), as well as prepare proposals or other letters as directed.

Coordinate all group and wedding business as contracted by the catering and sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.

Communicate effectively with various departments to ensure that meetings and related functions are executed to exceed the client's expectations.

Maintain well-documented, accurate, organized and up-to-date file management to serve clients and employer efficiently.

Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.

Work with sales personnel to achieve required sales team goals.

Have current knowledge of hotel rates, strategies, discounts and promotions.

Assist with completing any required sales reports.

Develop an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.

Assist hotel with implementing hotel specific selling strategies.

Promptly follow up on all customers' needs and inquiries in an efficient manner.

Represent themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach and a caring, sincere attitude at all times.

Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all co-workers for the best overall performance of the hotel.

Display a neat, clean and business-like appearance at all times.

Create monthly social hour calendar with the Director of Sales.

Assist the Sales department with monthly luncheons, client events, etc.

Conduct walk-in tours.

Create gift bags for guest traces, VIPs, etc. Keep supplies stocked and on hand.

Work with EBC on all group turnover and proper execution of the groups.

Qualifications

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience preferred.

Knowledge/Skills

Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint.

Excellent attention to detail and multi-tasking skills.

Excellent hearing required for telephone inquiries and client and associate handling.

Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary.

Excellent speech communication skills necessary to communicate clearly with customers and other departments.

Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bending/kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel to assist clients.

Occasional standing.

Occasional carrying and lifting of files and office items up to 25 lbs.

General office and hotel environment.

#J-18808-Ljbffr