Catering Coordinator
Position: Catering Coordinator (Full time #539612)
Property / Office: Mandarin Oriental, New York
Location: New York, NY, United States The Group Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. The Hotel A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle. Scope of Position The Catering Coordinator is responsible for providing departmental managers and external customers assigned duties and services in a timely and accurate manner; willing to service in response to daily duties, special situations, and urgent requests; assist in the facilitation of requests either through completion or efficient follow up through hotel management. Organizational Structure Reports to Catering Sales Managers, Conference Service Managers, Associate Director of Catering and Director of Catering. Duties and ResponsibilitiesMajor responsibilities:
- Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experience, Departmental Legendary Quality Experiences on a daily basis and through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
- Generates business correspondence.
- Generates Banquet Event Orders
- Utilize Delphi system for accurate blocking of events, groups, traces, and generation of BEOs
- Generate Daily and Weekly Reports
- Attend daily departmental meetings.
- Generate amenities requests and input traces in HMS.
- Collect, organize, copy and distribute banquet event orders to all relevant departments
- Receive and direct all incoming calls and mails.
- Take inquiry information for catering events and one day meetings
- Create on a monthly basis Meeting Planner Survey information list for managers' review and email to corporate office
- Generate monthly office supplies order for the department and generate POs for purchases and event rentals.
- Assist Catering Sales Manager with onsite event assistance as needed.
- Send out proposals, contracts, thank you cards, booking notices, contracted room reservations as requested by Managers.
- Assist with group rooming list entry and detailing.
- Create buffet labels for all Catering Events
- Assist with creation / distribution of floor plans
- Liaise with Vendors in assisting them with Load in and Load Out building access
- Order valet parking, flowers, coat-check, bathroom attendants, piano tunings and other additional services on a weekly basis
- Update actualized figures in Delphi after event materialization
- Ensure that signed contracts and method of payment are shared with accounting once received.
- Maintain an updated filing system.
- Ensure proposals and contract templates as well as menu items and pricing are updated in Delphi.
- Handle departmental administrative duties including processing expense reports, coordinating the submission of proposals, planning meetings, tracking sales progress, troubleshooting minor technical problems, maintaining department database records.
NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion. RequirementsMandatory:
- Reading, writing and oral proficiency in the English language
- Must be a self-motivator.
- Must work in a safe, prudent and organized manner.
- Must have computer software aptitude including proficiency in Microsoft Office.
- Must have the ability to handle multiple tasks at one time
- Must have superior organizational skills
- Must have superior knowledge of all Microsoft associated systems in office setting (Word, PowerPoint, Excel, Publisher, etc).
Desirable:
- Knowledge of specific hospitality industry applications is desirable (Delphi, HMS and All Seated preferred)
- Prior experience in luxury hotel or event venue is desirable
- College degree
Pay: $25-$30/per hour
Advertised: 29 May 2024 Eastern Daylight Time
Applications close: