CATERING EVENTS MANAGER
: Job Details :

CATERING EVENTS MANAGER- Hershey You are here: / CATERING EVENTS MANAGER- Hershey | | CATERING EVENTS MANAGER Location: Hershey Country Club **Job Description:**

This position is responsible for sales, planning and execution of banquet catering events for the Hershey Country Club. This position will be tasked with leading Catering leadership team, Set Up and Server staff to prepare and execute events for our Banquet clientele up to approximately 300 guests. This role will report to the Assistant Director of Food & Beverage and Recreation.

**Job Functions** (Items marked with an asterisk are essential functions of this position):

* Generate proposals for corporate and private events booked at Hershey Country Club. Consult with clients to understand their needs; assemble event details including menus, activities, and themes to build the best client experience.*

* Lead the hiring, training, development, and performance of the staff. Coach, council and discipline the staff as needed, providing proper documentation. Be familiar with rules and regulations of the employee handbook, HCC policies and procedures, and current Union contract.*

* Direct and supervise Banquet servers to ensure proper reception and dining table set-ups and to provide our guests with the highest level of service through efficient planning and proper management of each banquet event.*

* Review group programs submitted by the sales team for opportunities to upsell food and beverage. Reach out to customers in order to sell upgraded food and beverage packages.*

* Outline details of functions on banquet event orders and floor plans; ensure that all necessary stakeholders understand event needs and execution plan.*

* Establish and maintain safe working environment for the staff and guests.*

* Direct and supervise Banquet servers to ensure proper reception and dining table set-ups and to provide our guests with the highest level of service through efficient planning and proper management of each banquet event.*

* Create and maintain accounts in Delphi; update customer information in database.*

* Collaborate with operating departments to create special activities, menus, services, setups, A/V, meal functions, and meetings to fulfill customer events.*

* Collaborate with culinary staff to review pertinent details including guarantees, timing, and food preparation details. Coordinate the timing of courses with entertainers to ensure proper service to the clients satisfaction.*

* Collaborate with culinary staff to review pertinent details including guarantees, timing, and food preparation details. Coordinate the timing of courses with entertainers to ensure proper service to the clients satisfaction.

* Build and maintain relationships with vendors that provide goods and services for customer events.

* Build and maintain relationships with external clients to encourage repeat business.

* Perform other duties as assigned.

**Basic Qualifications:**

* Minimum of 2 years of related experience.

* Industry Experience to include but not limited to Banquets/Catering, Food & Beverage, Hospitality/Tourism, Sales/Marketing/Public Relations

* Minimum of 2 years of supervisory experience

* Must have a valid Drivers' License

* Bachelors degree, however relevant work experience can be substituted for education 5 years

**Additional Qualifications:**

* Experience with catering, conference and social events planning, and/or food service preferred. Ability to negotiate and close deals, manage multiple priorities, and display infinite patience in a fast-paced, demanding environment.

* Ability to gather consensus across departments and locations.

* Ability to delegate and follow through.

* Keyboarding skills, working knowledge of various Windows-based software, including Delphi, helpful.

* Ability to organize with high level of detail.

* Embody our companys core values: Selfless Spirit of Service, Team Focused, Devoted to the Legacy, and Respectful of Others

* Post-Employment RAMP Certification

* Post-Employment ServSafe Certification

**Physical Demands & Working Conditions**

* While performing the duties of this job, the employee is required to:

* Reaching Forward Occasional (