Position Title: Catering Sales Manager
Reports to: Director of Sales
This is an ON-SITE POSITION!
Quarterly Incentive Included
Position Summary: Generation of top line catering and group room revenue for the hotel and function space by maximizing all revenue potential and up-selling additional events/amenities, whenever possible, to build additional revenues.
Duties and Responsibilities:
- Handle and follow up on all inquiries for social events including but not limited to Weddings, Rehearsal Dinners, Showers, Galas, and Birthday parties both with and without guestrooms.
- Responsible for always providing the highest levels of customer service to internal partners and external clients.
- Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communique that is representative of Fair Oaks Farms.
- Maintain existing assigned accounts/contacts, and work diligently to develop new business for Fair Oaks Farms
- Solicit, negotiate and book new business and repeat business while adhering to prime time selling standards and maximizing banquet space to meet/exceed revenue goals
- Manage the day-to-day relationship between the operations and the client, to ensure excellent service and smooth event delivery
- Assist in planning clients events while coordinating Food and Beverage activities
- Ensure an optimal level of service, quality and hospitality for our guests by being their contact
- Review and direct the work of outside contractors when needed while ensuring setup, pricing and following through meets hotel and corporate quality standards and customer satisfaction is achieved
- Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner
- Maintain a high stands of personal appearance and grooming
- Set personal goals with the Director of Sales and meet or exceed goals and revenue goals
- Develop menus and agendas, ensure BEOs are issued in a timely and accurate manner, and complete all pertinent correspondence with outside vendors to finalize programs.
- Maintain pricing integrity and propose upscale menus for all groups.
- Respond to guest complaints in a timely manner
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
- Work with other managers, keeping them informed of issues as they arise.
- Maintain current information and monitor booking trends to produce forecast figures and month-end reports
Job Requirements:
- Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi and Outlook.
- Exercise excellent communication, presentation, organization, time management, listening, and math skills.
- Use analytical skills for measuring business potential and value to the hotel.
- Maintain contact and event information and follow procedures for submitting sales contracts.
- Read and interpret documents and write routine reports and correspondence.
Education or Experience:
- Bachelors degree in hospitality, Business, Management or related field
- Minimum two (2) years catering sales, or two (2) years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; or an equivalent combination of education and experience.
- Must posses a valid drivers license and reliable transportation to drive to appointments