Catering Team Lead
: Job Details :

Job Req ID: 115058Catering Team LeadWe are seeking a Catering Team Lead who will be responsible for supervising the catering team in a structured and daily routine to ensure the highest standards are met. The Catering Team Lead will work in conjunction with the Catering Operations Manager to oversee all catering operations. This role will be responsible for working hand-in-hand with the Catering Operations Manager to develop new SOPs, policies, and processes to improve the workflow of our department.Focusing on the guest experience and quality execution will be vitally important in the role. This position will assist in the development and growth of the catering team and help develop and drive the vision for the catering operations on campus. The Catering Team Lead will need to be able to manage relationships and partnerships within the department, in addition to developing relationships with campus partners to anticipate their event needs. The Catering Team Lead will report to the Catering Operations Manager.Specific Duties & ResponsibilitiesAdministrative* Work with the hourly team members to ensure adherence to schedules so there is no disruption in service and to reduce overtime labor.* Supervise and make recommendations for discipline to the Catering Operations Manager.Operations* Supervises daily catering operations on campus.* Supports all operational needs and requirements for day-to-day tasks and event planning, prep, and execution.* Builds and maintains strong relationships with students, campus constituents, and team members.* Ability to listen to team member suggestions and needs, translating this into improving operations.* Communicates service issues to the Catering Operations Manager, Catering Director, and/or Catering Executive Chef/Catering Sous Chef.* Supports team members with the tools necessary to complete their jobs.* Ensures quality standards are maintained at all times; Supports and communicates university initiatives.* Works with the Catering Operations Manager to develop operational systems by determining product handling and storage needs/requirements.* Troubleshoots issues with the ability to think quickly on their feet to manage all potential service recovery aspects.* Fosters a positive work environment that boosts morale and productivity, and improves communication between managers, clients, and university constituents.* Responsible for the overall setup, flow and operations as it pertains to event food and beverage operations.* Ensure compliance with food standards and presentation via recipes, and food production sheets in collaboration with the culinary team and location manager.* Ensure all sanitation and safety regulations are being followed in collaboration with the Safety and Sanitation ManagerFinance* Supports the financial outcomes and profit goals set by the Catering Director and/or Executive Chef.Controls* Assists in ensuring that all security, safety, and sanitation standards are achieved.* Employs good safety and sanitation practices.* Assists in the control of all catering inventories, product cost, and purchasing. Assists with regular auditing of inventory.Special Knowledge, Skills, and Abilities* Ability to maintain organization in a changing environment.* Demonstrated ability to work in a fast-paced environment, which requires a high level of independent thinking, integrity, attention to detail and flexibility.* Self-directed: Able to establish timelines and complete assigned tasks with minimal supervision.* Excellent written and oral communication skills, including the ability to articulate issues clearly to a diverse audience.* Exhibits initiative, responsibility, flexibility, and leadership.* Ability to taste and evaluate food and beverage products.* Attention to detail in all areas of responsibility.* Walking, standing, pushing, pulling, lifting occurs approximately 90% of the time.* Team members may be required to lift or carry items 40 pounds or heavier.Minimum Qualifications* High School Diploma and/or GED.* Additional education can be substituted for experience to the extent permitted by the JHU Equivalency Formula.* A minimum of 2 years of Food & Beverage Management experience.* Current ServSafe certification or the ability to be certified within 3 months of employment.Preferred Qualifications* Associates or Bachelors Degree preferred.Classified Title: Dining Services CoordinatorJob Posting Title (Working Title): Catering Team LeadRole/Level/Range: ATO 37.5/02/OEStarting Salary Range: $18.20 - $33.90 HRLY ($54,106 targeted; Commensurate with experience)Employee group: Full TimeSchedule: 5 Days/ Event BasedExempt Status: Non-ExemptLocation: Homewood CampusDepartment name: Hopkins DiningPersonnel area: University Student ServicesTotal RewardsThe referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: and Experience EquivalencyPlease refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.Applicants Completing StudiesApplicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.Background ChecksThe successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.Diversity and InclusionThe Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.EEO is the Law InformationIf you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at ...@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit RequirementsJohns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.Homewood Campus