Center Assistant
: Job Details :

GENERAL SUMMARY The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events. ESSENTIAL JOB FUNCTIONS •Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks •Greets and assists students, parents, and potential customers according to Sylvan standards •Fields inquiry calls from potential customers; Fields calls from current families •Schedules assessments, tours and conferences according to Sylvan Standards; Manages scheduling changes of current families •Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments •Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies •Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards •Supports standards and procedures to ensure student safety and well-being •May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate KNOWLEDGE REQUIRED •Associates or four year degree preferred, but not required •A minimum of three years of customer service experience; Retail sales experience and/or experience in an educational setting preferred •Experience using full suite of Microsoft Office applications, Google Drive, and other standard business applications •Knowledge of general office equipment such as copiers, printers, and office phones SKILLS AND ABILITIES REQUIRED •Strong customer service, interpersonal and communication skills •Strong word processing, data entry, and other administrative skills •Proven ability to effectively use consultative sales skills when serving customers •Proven ability to communicate effectively in writing; Ability to proofread and edit copy •Strong organizational skills; Proven ability to manage multiple tasks and be flexible •Ability to occasionally lift and/or move up to ten pounds •Bilingual preferred but not required •Evening and weekend hours required