Center Manager – Precision Imaging Centers
The Center Manager at Precision Imaging Centers is responsible for overseeing all daily operations within the imaging center, ensuring a seamless patient experience, managing staff, and meeting performance goals. As the Center Manager, you will focus on maintaining operational excellence, managing budgets, fostering a positive and cohesive workplace culture, and ensuring the highest standards of care and customer service. This role requires a dynamic leader skilled in data-driven decision-making, continuous improvement, root cause analysis, and profit and loss (P&L) management.
In this role, you will align the center's operations with Precision Imaging's commitment to delivering best-in-class imaging services while cultivating a supportive and growth-oriented environment for the team.
Key Responsibilities:
Operations Management:
- Oversee all day-to-day functions of the imaging center, ensuring smooth and efficient operations.
- Develop and implement operational procedures to optimize workflows and patient experience.
- Ensure compliance with all regulatory and company standards for health, safety, and quality.
- Utilize data-driven decision-making to monitor and improve performance metrics, identifying areas for continuous improvement.
- Conduct root cause analysis to address operational issues, enhancing center performance and efficiency.
Financial & Budget Management:
- Manage the center's budget with P&L responsibility, controlling costs while maximizing profitability.
- Monitor and report on financial performance, identifying areas for savings and increased efficiency.
- Work with senior leadership to set financial goals and develop action plans to meet them.
Team Leadership & Staff Management:
- Lead, manage, and inspire a team of clinical and administrative staff, ensuring alignment with company goals and expectations.
- Recruit, train, and retain top talent; conduct performance evaluations and set professional development plans for team members.
- Foster a strong, collaborative, and inclusive team culture that promotes high morale, mutual respect, and accountability.
- Address and resolve internal staff issues or conflicts with professionalism and discretion.
Customer Service & Patient Experience:
- Ensure an exceptional patient experience by addressing and resolving any customer service issues promptly and effectively.
- Serve as the point of escalation for customer concerns, ensuring patients feel valued and supported.
- Implement strategies to improve patient satisfaction and drive repeat business.
Culture & Environment Building:
- Lead by example in creating a positive, patient-centric, and professional atmosphere within the center.
- Build a cohesive, results-driven team by promoting open communication, team-building activities, and regular feedback sessions.
- Ensure alignment of team behaviors and practices with Precision Imaging's mission and core values.
Quality Control & Best Practices:
- Ensure that all imaging services adhere to Precision Imaging Center's quality standards and best practices.
- Stay updated on industry trends and implement innovations to keep the center at the forefront of imaging technology and patient care.
- Collaborate with other center managers and leadership to share best practices and continuously improve processes.
Reporting & Communication:
- Maintain regular communication with upper management on the center's performance, challenges, and successes.
- Provide timely and accurate reporting on operational and financial metrics.
- Participate in regular meetings with management and other department heads to align on company strategies and objectives.
Qualifications:
- Bachelor's degree in business administration, healthcare management, or a related field preferred.
- Minimum of 5 years of experience in office or center management, ideally within a healthcare setting.
- Strong leadership skills with a proven track record of managing teams and building cohesive cultures.
- Excellent communication and interpersonal skills.
- Financial acumen with experience managing budgets, analyzing financial performance, and driving cost efficiencies.
- Proficiency in data-driven decision-making, continuous improvement, root cause analysis, and P&L management.
- Ability to resolve conflicts and customer service issues with tact and professionalism.
- Strong organizational and problem-solving abilities.
- Commitment to maintaining the highest standards of patient care and operational excellence.
Relocation assistance is available for the ideal candidate!
Why Choose Precision Imaging Centers?
- Competitive compensation with an incentive structure
- 401(k) plan
- Dental and vision insurance
- Flexible scheduling
- Comprehensive insurance options: health, accident, life, critical illness, and more
- Paid time off
- Rewards, recognition, and referral programs
Precision Imaging is committed to providing exceptional patient care through innovative imaging solutions. If you're a driven, compassionate leader looking to make a meaningful impact, we encourage you to apply.