Location: Charlottesville,VA, USA
CareATC: Provide patient care the way you always envisioned within a Health Center setting.
About This Opportunity: CareATC is currently looking for a Medical Assistant (MA) for a Center Operations Manager opportunity. This role is the key point of contact for the Area Operations Director (AOD) and/or Associate Area Operations Director (AAOD) and is responsible for creating a positive work environment that delivers high-quality patient care. The Center Operations Manager is accountable for day-to-day health center operations, performance to Key Performance Indicators (KPI), and performance management of all health center support staff, while continuing to provide hands-on patient care. Additionally, the Center Operations Manager ensures the assigned facility or facilities exceed AAAHC standards and follow CareATC's established policies, procedures, and best practices.
This is a full-time, 40-hour-per-week, benefit-eligible opportunity in Charlottesville, VA.
What you will be responsible for:
* Oversees the overall day-to-day management of the health center and clinical staff
* Ensure organization policies and standards are upheld, including all regulatory, procedural, and licensing requirements
* Provides a significant amount of time dedicated to patient facilitation and care
* Functions as the health center operations subject matter expert and is accountable to staff training and demonstration of competencies
* Works collaboratively with the Physician(s), Clinician(s), and/or Total Health Solutions
* Ensure adherence to patient privacy regulations and confidentiality protocols
* Identifies process improvement opportunities related to clinic efficiencies or patient/ employee engagement strategies and presents recommendations to area leadership
* May interact with client representatives as directed
* Other duties as assigned
Supervisory Responsibilities:
* Manages key performance indicators, daily operations, workflows, staffing schedules, timecard monitoring, and other duties assigned by the company.
* Ensures adherence to time and attendance policies for all direct reports.
* Develops employee success through all aspects for the talent life cycle to include: recruiting, onboarding, development, retention, performance management and succession planning.
* Provides support to resolve issues and ensures a creative positive experience for both patients and employees.
* Coordinates regular staff meetings and keeps the staff informed of company updates.
* Responsible for supply and pharmacy inventory management and replacement ordering.
* Provides input to the AOD or AAOD for health center staffing.
The CareATC Difference:
Our unique model partners directly with the employer and does not use traditional fee-for-service health care. This allows physicians and their clinical staff to focus on being the patient-centered medical home for their patients and are not burdened by managing the financial aspect of the business.
Our structure is a win for:
The Patient: Little or no cost for excellent medical care nor dispensed medication
The Staff: Consistent schedule allowing for work-life balance, no on-call schedule, or holiday schedules. Allows for consistent income with manageable productivity expectations.
The Employer: An excellent benefit resulting in happier, healthier employees and families which will reduce the costs on their medical plans.
Qualifications
Education:
* High School Diploma or equivalent required.
* Registered/Certificated MA or 5 plus years MA experience, LPN, or RN required.
Licensure/Registration/Certification:
* Current clinical license as required by state/national authority in good standing.
* Current classroom-led American Heart Association BLS or CPR Card required.
Experience:
* Proficient experience with both Practice Management and Electronic Medical Records.
* 3-5 years of experience with healthcare leadership responsibilities strongly preferred or a minimum of 2 years' experience with CareATC's Health Center operations.
* Electrocardiogram (EKG), vital signs, venipuncture, capillary, and injection current experience required.
* Current health records with appropriate immunizations to work in the health care field required (Hepatitis B and PPD).
* Ability to work at multiple locations upon the business need.
* Ability to lift, pull, push manipulate equipment and patients which requires strength, gross motor, and fine motor coordination.
* Ability to sit and/or stand for long periods of time, climb stairs, and operate a computer.
Perks:
* Clinic and medication provided at no cost or low cost to employee and dependents.
* Full benefit package, for eligible roles, including Medical, Dental Vision, 401K, PTO, Disability & Life Insurance, Wellness Program and much more.