Location: Charlottesville,VA, USA
CareATC: Provides patient care the way you always envisioned within a Health Center setting.
About This Opportunity: CareATC is currently looking for a Center Operations Manager opportunity. This role is the key point of contact for the Area Operations Director (AOD) and/or Associate Area Operations Director (AAOD) and is responsible for creating a positive work environment that delivers high-quality patient care. The Center Operations Manager is accountable for day-to-day health center operations, performance to Key Performance Indicators (KPI), and performance management of all health center support staff, while continuing to provide hands-on patient care. Additionally, the Center Operations Manager ensures the assigned facility or facilities exceed AAAHC standards and follow CareATC established policies, procedures, and best practices.
What you will be responsible for:
* Oversees the overall day-to-day management of the health center and clinical staff
* Ensure organization policies and standards are upheld, including all regulatory, procedural, and licensing requirements
* Provides a significant amount of time dedicated to patient facilitation and care
* Functions as the health center operations subject matter expert and is accountable to staff training and demonstration of competencies
* Works collaboratively with the Physician(s), Clinician(s), and/or Total Health Solutions
* Ensure adherence to patient privacy regulations and confidentiality protocols
* Identifies process improvement opportunities related to clinic efficiencies or patient/ employee engagement strategies and presents recommendations to area leadership
* May interact with client representatives as directed
* Other duties as assigned
This is a full-time, 40-hour-per-week, benefit-eligible opportunity in Charlottesville, VA.
Supervisory Responsibilities:
* Manages key performance indicators, daily operations, workflows, staffing schedules, timecard monitoring, and other duties assigned by the company.
* Ensures adherence to time and attendance policies for all direct reports.
* Develops employee success through all aspects for the talent life cycle to include: recruiting, onboarding, development, retention, performance management and succession planning.
* Provides support to resolve issues and ensures a creative positive experience for both patients and employees.
* Coordinates regular staff meetings and keeps the staff informed of company updates.
* Responsible for supply and pharmacy inventory management and replacement ordering.
* Provides input to the AOD or AAOD for health center staffing.
Qualifications
Education: High School Diploma or equivalent required. Registered/Certificated MA or 5 plus years MA experience, LPN, or RN required.
Licensure/Registration/Certification:
* Current clinical license as required by state/national authority in good standing
* Current classroom-led American Heart Association BLS or CPR Card required.
Experience:
* Proficient experience with both Practice Management and Electronic Medical Records.
* 3-5 years of experience with healthcare leadership responsibilities strongly preferred or a minimum of 2 years' experience with CareATC's Health Center operations.
* Electrocardiogram (EKG), vital signs, venipuncture, capillary, and injection current experience required.
* Current health records with appropriate immunizations to work in the health care field required (Hepatitis B and PPD).
* Ability to work at multiple locations upon the business need.
* Ability to lift, pull, push manipulate equipment and patients which requires strength, gross motor, and fine motor coordination.
* Ability to sit and/or stand for long periods of time, climb stairs, and operate a computer.
PERKS:
* Clinic and medication provided at no cost or low cost to employee and dependents.
* Full benefit package, for eligible roles, including Medical, Dental Vision, 401K, PTO, Disability & Life Insurance, Wellness Program and much more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.