Location: Bloomington,IL, USA
Overview
Join Our Team as a Central Access Specialist!
Are you a skilled communicator with a passion for helping others? Do you thrive in a fast-paced environment where you can make a real difference? If so, we want you to join our team!
As a Central Access Specialist, you will often be the first point of contact for individuals seeking Chestnut's services. If you have a passion for being a calming and supportive presence for those in need, this position could be the perfect fit for you!
Responsibilities
* Answer Calls: Handle a high volume of incoming and outgoing calls professionally, using trauma-informed principles to support consumers.
* Screening and Scheduling: Screen consumers for demographic information, complete clinical screenings, schedule appointments, and verify benefit coverage.
* Documentation: Accurately enter information into the electronic health records (EHR) and other databases, ensuring timely and appropriate documentation.
* Customer Service: Maintain a positive and supportive attitude in all interactions, ensuring consumer needs are met effectively.
* Quality Improvement: Participate in data gathering and quality improvement activities to enhance service delivery.
* Team Support: Attend meetings, provide backup support to team members, and promote a culture of customer service excellence.
Qualifications
* Must have a minimum of a high school diploma or GED with 5 years' experience working in the area of admissions, scheduling or screening potential intakes for services in mental health or human services; or a Bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or related human service fields; or a Bachelor's degree in any other field with 2 years of supervised clinical experience in a mental health setting; or a Master's degree in a helping profession or related administrative area.
* Excellent telephone skills with the ability to handle a high volume of calls.
* Effective communication skills with employees, consumers/potential consumers, support systems, and other community contacts.
* Demonstrated problem-solving skills with the ability to use sound judgment.
* Ability to respond and communicate effectively and calmly in conflict-related or emotional situations.
* Good keyboarding skills, including preferred data entry experience in various databases such as electronic health records (EHR) or electronic billing systems.
* General knowledge of standard office procedures and use of office equipment, including:
* Filing (electronic and physical)
* Basic word processing
* Operating copier, fax, and scanning equipment
* Ability to sit through an entire work shift while answering a telephone wearing a headset and performing data entry.
Why You Should Apply:
At Chestnut, we value diversity and inclusivity. If you're passionate about our mission but don't meet every requirement, we still encourage you to apply. We believe in exploring possibilities and creating opportunities for everyone.
Apply Today!
Don't miss out on this exciting opportunity to join a mission-driven organization committed to improving lives. Submit your resume, complete the application, and answer all screening questions to be considered. We look forward to welcoming you to the Chestnut family!
ABOUT CHESTNUT:
At Chestnut Health Systems, we're more than just a workplace; we're a community dedicated to making a real difference in people's lives. With approximately 800 dedicated employees, we provide integrated care that combines behavioral health services with community-based primary care. Plus, our commitment to research ensures we stay at the forefront of evidence-based practices. Join us in our mission of achieving health equity and providing compassionate care to underserved communities.
Join Us in Making a Difference!
Chestnut offers a competitive salary structure, robust benefits, and a supportive work environment where your contributions are valued. Take the next step in your career with us and become part of a team that's truly making a positive impact.
Equal Opportunity Employer (EOE)
Chestnut Health Systems is proud to be an EOE (Minorities/Females/Veterans/Disabled), welcoming applications from individuals of all backgrounds, including those with recovery experience. We are committed to building a diverse and inclusive workplace where everyone can thrive. Join us and be part of something meaningful!