Central Operations Assistant Manager (Program Manager I)
: Job Details :

Central Operations Assistant Manager (Program Manager I)Salary$73,957.00 - $119,492.00 AnnuallyLocationAnne Arundel CountyJob TypeFull TimeRemote EmploymentFlexible/HybridJob Number5476-MVA-CentralOps-11/24DepartmentMotor Vehicle AdministrationOpening Date11/18/2024Closing DateContinuous+ Description+ Benefits+ QuestionsDescriptionCentral Operations Assistant Manager(Program Manager I)Executive ServiceThis position serves at the pleasure of the Appointing AuthorityOpen RecruitmentThe Motor Vehicle Administration (MVA) is seeking dynamic, progressive candidates with a focus on delivering premier customer service with innovative ideas and solutions.Responsibilities include:+ Learning, investigating, and improving upon current practices in a rapidly changing customer-friendly environment+ Organizing, budgeting, evaluating, and implementing projects and programs for assigned division+ Directing and motivating supervisors in activities pertaining to: implementing new legislation; rewriting contracts, policies, procedures, and guidelines; and researching ways to improve the customer experience to include information security and road safety+ Working closely with colleagues from other areas of MDOT, external entities, and other agencies to achieve our vision of connecting customers to life's opportunities+ Providing unique policy and research support to MVA branch locations and customers on issues related to the fast-changing landscape of driver licensing and vehicle registration+ Executing change in a fast-paced environment to increase efficiency and promote premier customer service+ Utilization and development of staffIdeal candidates should possess:+ Strong operational and leadership background, preferably in a regulated environment+ Demonstrated leadership skills+ Strong analytical and problem-solving skills+ Strong team leadership, employee development, and managerial skills+ Excellent interpersonal and communication skills+ Strong organization and resource allocation skills+ Strong customer service background+ The ability to analyze, interpret, administer, and implement state and federal regulationsThe current vacancy exists at the MDOT MVA, Office of Central Operations which is located in in Glen Burnie, MD (Anne Arundel County).MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT BenefitsQualificationsPreferred QualificationsEducation: A Bachelor's Degree from an accredited college or university.Experience: Four (4) years of professional level experience providing oversight for programs, initiatives or projects and directing or leading teams. Two (2) years of this experience must have been in a managerial capacity.Knowledge of COMAR and Motor Vehicle laws, rules, and regulations a plus.Notes:1. Additional graduate education at an accredited college or university may be substituted for the required general experience at the rate of 30 semester credit hours for each year of the required experience for up to two years.2. Additional management or supervisory experience as described above may be substituted on a year for year basis for the required education at the rate of one year of management or supervisory experience for 30 credit hours of education, for up to four years of the required education.3. Candidates may substitute U.S. Armed Forces military service experience involving staff work that included the regular independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations, or analysis of operational programs or procedures with recommendations for improvement on a year-for- year basis for the required education and experience.Licenses & CertificationsEmployees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.Additional InformationTo Apply:Submit a DTS-1 application online at: . The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, see resume will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-###-####.Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services ( ) or World Education Services: International Credential Evaluation ( ).The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.The incumbent in this position is not a member of a covered bargaining unit.The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.Relay Service: 1-800-###-#### TTY: 1-800-###-#### EEO/AA EmployerIssued:11/18/2024Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:'t miss out on a great opportunity for a challenging career along with fabulous benefits!*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.01Do you have experience managing a team of individuals in a fast-paced environment?+ Yes+ No02If you indicated Yes to the question above, please provide the dates of employment (month and year), name of employer, position title held, supervisors name and number. Your response to this question must be reflected on the application form in order to received credit. You may list more than one position if necessary. This information must be listed on the DTS-1 application form (under your work duties). If answered No , type N/A.03Do you have experience working in partnership with or within a public sector agency?+ Yes+ No04If you indicated Yes to the question above, please provide the dates of employment (month and year), name of employer, position title held, supervisors name and number. Your response to this question must be reflected on the application form in order to received credit. You may list more than one position if necessary. This information must be listed on the DTS-1 application form (under your work duties). If answered No , type N/A.05Do you have experience writing and implementing policies and procedures?+ Yes+ No06If you indicated Yes to the question above, please provide the dates of employment (month and year), name of employer, position title held, supervisors name and number. Your response to this question must be reflected on the application form in order to received credit. You may list more than one position if necessary. This information must be listed on the DTS-1 application form (under your work duties). If answered No , type N/A.Required QuestionAgencyMaryland Department of TransportationAddressSee Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------PhoneSee Job PostingWebsite verify your email address Verify Email