Location: Minot,ND, USA
POSITION SUMMARY Manages a high volume of incoming calls in a timely manner, utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume. MINIMUM QUALIFICATIONS AND REQUIREMENTS Licenses and Certifications Required None Educational Requirements HS Diploma or GED, preferred Experience Requirements Customer service experience or training, required. Preferably six (6) mos minimum Experience in a call center setting, preferred Computer experience, required Medical terminology knowledge, preferred Experience with computer appointment software, preferred Special Skills or Training Requirements Ability to communicate effectively on the telephone Ability to demonstrate good judgement in handling calls efficiently and appropriately Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution Ability to handle confidential and sensitive information Ability to work in a fast-paced environment; working efficiently and multi-tasking Compliance with all Privacy and Confidentiality Standards per Trinity#s policies
* POSITION SUMMARY
* Manages a high volume of incoming calls in a timely manner, utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
* MINIMUM QUALIFICATIONS AND REQUIREMENTS
* Licenses and Certifications Required
* None
* Educational Requirements
* HS Diploma or GED, preferred
* Experience Requirements
* Customer service experience or training, required. Preferably six (6) mos minimum
* Experience in a call center setting, preferred
* Computer experience, required
* Medical terminology knowledge, preferred
* Experience with computer appointment software, preferred
* Special Skills or Training Requirements
* Ability to communicate effectively on the telephone
* Ability to demonstrate good judgement in handling calls efficiently and appropriately
* Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution
* Ability to handle confidential and sensitive information
* Ability to work in a fast-paced environment; working efficiently and multi-tasking
* Compliance with all Privacy and Confidentiality Standards per Trinity's policies