Manages a high volume of incoming calls in a timely manner, utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
Licenses and Certifications Required
None
Educational Requirements
HS Diploma or GED, preferred
Experience Requirements
Customer service experience or training, required. Preferably six (6) mos minimum
Experience in a call center setting, preferred
Computer experience, required
Medical terminology knowledge, preferred
Experience with computer appointment software, preferred
Special Skills or Training Requirements
Ability to communicate effectively on the telephone
Ability to demonstrate good judgement in handling calls efficiently and appropriately
Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution
Ability to handle confidential and sensitive information
Ability to work in a fast-paced environment; working efficiently and multi-tasking
Compliance with all Privacy and Confidentiality Standards per Trinity's policies