Location: all cities,OH, USA
The position is responsible for all aspects of the region's centralized intake function including, intake workflow, payer verification and authorization, coordination of admissions and customer service standards.
Job Qualifications:
Education: High School or equivalent required, college degree preferred.
Licensure: Current driver's license and auto insurance
Experience: Minimum 1 year home health or hospice experience
Skills:
* Excellent communicator both verbal and written
* Detail oriented
* Excellent organizational skills
* Demonstrated ability to supervise and direct professional and administrative personnel
* Demonstrated communication skills and ability to effectively work with internal and external customers including patients, families, and community members.
* Basic knowledge of home health and hospice business operations, state and federal regulations, Joint Commissions, and private payer practices.
* Proven skills in computer databases, Microsoft Excel, Word, PowerPoint, Outlook, Efax and other core intake technologies and the ability to learn various in-house software applications
Transportation: Reliable transportation and valid and current driver's license and auto insurance.
Travel: Travel within the region, up to 10% of time
Environmental and Working Conditions:
Works in a routine office environment. Noise level may be moderately high.
Physical and Mental Effort:
Prolonged sitting and some standing required. Occasional need to lift, pull, carry and push items weighing up to 25 lbs. Frequent need to stoop, kneel, and reach while accessing files. Requires working under some stressful conditions to meet deadlines and agency needs.
Essential Functions:
* Effectively demonstrates the mission, vision and values of the agency on a daily basis. Provide day-to-day leadership and management to the department that mirrors the missions and core values of the company.
* Coordinates with counterparts in IT to provide intake staff and admit staff with efficient technology solutions (desktop computers, account access, mobile devices, fax lines) that support enterprise's intake goals; comfortable assessing current technology and recommending areas for improvement to IT and business leadership.
* Responsible for day-to-day maintenance of branch information, user access and account provisioning, subscription renewals, and account audits across multiple information systems. Responsible for the management and oversight of Traditions profile and access in electronic medical discharge systems (i.e., online referral platforms) from acute care settings.
* Enforces high, patient-focused customer care standards through regular training and monitoring of phone interactions of intake employees.
* Responsible for meeting established service quality goals, including timely scheduling of referrals. Coordinates resources to support company goals of same-day admissions to home care services wherever possible
* Monitors and communicates goals and analytics to senior and branch leadership.
* Provides regular communication to branch leadership and sales team to review goals and ensure objectives are being met
* Responsible for the supervision of intake department employees. Manages and provides leadership on the day-to-day operations of the sales department.
* Responsible for staffing, training, and performance management of intake staff. Responsible for the selection and onboarding of new staff.
* Identifies and appropriately resolves referral source concerns.
* Coordinates and collaborates with revenue cycle management team to ensure performance of revenue cycle.
* Demonstrates an in-depth knowledge of, and ensures compliance with, all local, state and federal laws relating to the operations of the agency.
* Works with contracting to ensure payor contracts are current (prior to accepting patient).
* Effectively manages scheduling of admission nurse(s) daily to ensure timely initiation of care and productivity goals are met.
Equal Employment Opportunity:
Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic.
Traditions Health Mandatory COVID-19 Vaccine Policy:
Pursuant to the CMS Omnibus COVID-19 Health Care Staff Vaccination Final Rule effective February 14, 2022 Traditions Health is required to have policies and procedures in place to ensure all facility staff, regardless of clinical responsibility or resident contact (Home health and hospice employees, Licensed practitioners, Students, trainees, and volunteers; and Individuals who provide care, treatment, or other services for the home health and hospice and/or its patients, under contract or by other arrangement), are either fully vaccinated against COVID-19 or have been granted a qualifying religious or medical exemption. All applicants to whom an offer of employment is made, shall be required, as a condition of employment, to either be fully vaccinated by their start date, or approved for a medical or religious exemption. The policies and procedures specified do not apply to staff who exclusively provide telehealth or telemedicine services, and staff who provide support services for the home health and hospice agencies that are performed exclusively outside of the settings where home health and hospice services are directly provided to patients and who do not have any direct contact with patients, families, and caregivers, and other staff. For questions related to this policy, please contact our talent acquisition team.