Location: Richmond,VA, USA
Centralized Merchant ConsultantRichmond, VirginiaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for providing payment processing solutions to small business clients in a phone-based environment primarily through referrals from an assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and providing solutions to meet their business needs. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security.Responsibilities:Leverages consultative sales processes to provide merchant payment solutions for small business clients via channels such as Advanced Client Solutions, Financial Centers, Digital, and direct inbound callsDrives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectationsAdheres to schedule managed by the workforce management team to ensure adequate phone coverage in contact center environmentCollaborates with internal partners and clients to determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goalsIdentifies opportunities proactively and develops a pipeline for sales opportunities through inbound and self-scheduled outbound calling activitiesDetermines prospect external sources such as association relationships, centers of influence, and vendor relationships among others and may be required to attend trade shows as assignedAdapts to an ever changing payment processing environment, maintains accurate records, and adheres to Service Level AgreementsSkills:Client Experience BrandingClient Solutions AdvisoryCustomer and Client FocusPayment ProcessingPipeline ManagementConsultingCredit Documentation RequirementsOral CommunicationsReferral ManagementWritten CommunicationsFinancial AnalysisInterpret Relevant Laws, Rules, and RegulationsIssue ManagementProspectingRequired Qualifications:Customer focusRelationship buildingOral and written communicationTime managementConsultative salesPipeline managementProblem solvingTeamworkPresentation skillsTelephone salesReferral sales2 to 4+ years of sales experienceTechnical expertiseHighly motivated to succeed in a performance driven environmentBilingual in SpanishAvailable to work 12PM - 9PM Monday - FridayDesired Qualifications:Business Acumen: Industry knowledge in healthcare, retail, restaurant, business to business and ISVMerchant products and solutionsLearning agilityCRM (Client Relationship Management System)Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the EEO is the Law poster, CLICK HERE ( .To view the EEO is the Law Supplement, CLICK HERE ( .View the LA County Fair Chance Ordinance ( .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.