CENTRALIZED RESERVATION AGENT
: Job Details :

Flik Hospitality Group

Salary: $28.50 / Hour

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

Working as a Citi Hospitality Centralized Reservation Agent will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.

The Citi Hospitality Centralized Reservation Agent will interact closely with the Firm's employees as a One-Stop Shop to reserve all rooms in managed space. In addition, to act as the liaison between the Firm's employees with the local teams and departments, including but not limited to catering, conference center, and audio visual to ensure a seamless booking process. In addition, to assist with ad hoc projects provided by the Conference Center Manager.

Essential Job Functions:

Responsibilities:

* Familiar with all managed space rooms and attributes at Firm's Head Quarters.

* Responding to numerous phone calls and emails with new meeting requests and special add-on information for existing meetings.

* Handling meeting room bookings, utilizing the reservation system (EMS) and focusing on the strategic assignment of meeting space so as to maximize utilization.

* Sending initial confirmations in connection with bookings and following up with Video Conference details prior to the event to confirm the current status of the meeting, the accuracy of participant counts, the need for special equipment, etc.

* Connecting and communicating to all relevant internal departments and subcontractors the specific needs of the client, both in advance of and during the course of meetings, including Audio Visual requirements, food and beverage requests, conference room set-ups, signage, distribution of materials, etc. for add-on

* Assisting with Bulk Beverage request via the Centralized hotline or email, including retrieving bill information and providing information to the Catering Manager.

* Carrying out daily call-arounds for next-day events, getting final confirmation of the meeting's time, number of participants for all Video Conference meetings.

* Knowledge and familiar with the CEMP policy, including NERF.

* Knowledge of obtaining correct approval and billing information for all expense related activity to include; food and beverage, equipment rentals, etc. Liaise the relevant departments to gather the information during the initial confirmation process.

* Entering complete cancellation details into the reservation system (EMS) confirming any meeting cancellations to the client by e-mail and applying cancellation charges as appropriate.

* Quickly identifying booking conflicts or potential booking conflicts, suggesting solutions and if not immediately resolved, discussing such conflicts with the Conference Center Manager and Senior Conference Coordinator.

Client Care

* Greet all clients via the phone and email promptly and within compliance of the standardize scripts.

* Proactively deal with inquiries and requests communicating with the relevant departments to ensure seamless execution of the event.

* Serve as a One-Stop Shop for clients with inquiry about the Firm's managed space amenities and services, including FAQs.

Long Description

Team Work and Communication

* Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.

* Maintain a strong awareness of business activity and communicate all updates with your team members.

* Liaise with all departments within the Citi Hospitality group to ensure smooth transition for the client's events.

* Communicate effectively with team members and pass on necessary information to colleagues that may arise during the escorting process.

* Communicate to the Conference Canter Managers about any new / ongoing / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email.

* Provide assistance according to business needs e.g. lunch cover, call-outs, and general support.

* Support the training of new associates and complete checklists accordingly.

* Take part in the cross-training program which covers all areas of the department, when available.

Personal Presentation and Responsibilities

* Maintain a professional, polite and considerate manner at all times.

* Adhere to uniform and presentation standards as per the dress policy.

* Discuss any training needs or requests with your Supervisor or Manager.

Working Environment

* Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Supervisor as necessary.

Policies and Procedures

* Adhere to the Company and the Firm's policies and procedures.

* Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information.

* Comply with the Centralized Reservation Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarize yourself with the site-specific SOPs. Maintain SOPs as 'living' document.

* Answer the phone promptly and politely within three rings as needed.

* Provide comprehensive handovers for members of the next shift at shift changes as needed and ensure thorough review of such handovers at the start of the next shift.

Long Description

Qualifications:

* A genuine sense of hospitality, with a commitment to delivering the Platinum Service Standard in all aspects of the Hospitality function.

* Excellent oral and written communication skills.

* Excellent organizational skills, with the ability to work under pressure, prioritize, and ability to multitask.

* Strong computer skills and knowledge of office technology / equipment.

* A good understanding of greeting clientele and the special role of a Hospitality Ambassador within a corporate environment.

* Discreet, ethical and committed to maintaining a high degree of confidentiality.

* Act as a role model for new staff members and maintain a professional disposition at all times.

* Punctual, dependable and dedicated to achieving excellence, down to the smallest of details.

* Proficiency in computer software programs, including MS Office and EMS

* Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner

Experience:

* Requires a minimum of two years' experience in hospitality services including reception, conference, event planning, five star hotels, airline industry, and concierge experience preferred. Some higher education or vocational training specializing in the hospitality industry desired. Good geographic knowledge of the surrounding area

Grooming:

* All team members must maintain a neat, clean and well-groomed appearance. Please note all associates will be issued specific uniform and dress code guidelines in accordance with company and client policies and procedures.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

* Medical

* Dental

* Vision

* Life Insurance/ AD

* Disability Insurance

* Retirement Plan

* Paid Time Off

* Holiday Time Off (varies by site/state)

* Associate Shopping Program

* Health and Wellness Programs

* Discount Marketplace

* Identity Theft Protection

* Pet Insurance

* Commuter Benefits

* Employee Assistance Program

* Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1379177

Flik Hospitality Group

HILARIA KWAKUMEY

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