You are an employee of a 1-Tom-Plumber franchisee. Your employer is an independent business owner operating under a license agreement with 1 Tom Plumber Global Inc. Your employer is solely and exclusively responsible for the hiring, supervision, work direction, discipline, and compensation of its employees and outside contractors; for the payment and withholding of all payroll and other taxes imposed upon or determined by wages and salaries of its employees; and for complying with all applicable laws relating to worker's and unemployment compensation, occupational disease, safety, disability, discrimination, and all other laws relating to labor and employment. 1 Tom Plumber Global Inc. has no control over your employer's labor relations policies and no control over your employer's employees, including, but not limited to, the terms and conditions of their employment and supervision. 1 Tom Plumber Global Inc. does not provide any day-to-day management or supervision of its Franchisees' businesses.What is 1-Tom-Plumber?1 Tom Plumber is a professional, service-focused, emergency drain clearing, water damage mitigation and plumbing service company providing services to both commercial and residential properties.Position PurposePlumbers / Drain Cleaning Technicians diagnose and repair issues, and lead customers to informed and confident buying decisions.Reports to:General ManagerResponsibilities include but are not limited to: Customer Service
- Rapidly responding to plumbing & drain cleaning calls, both during business hours and on call.
- Know how to establish customer rapport to provide the right products and services.
- Educate and assist customers with their issues.
- Help customers select the right maintenance plan and understand warranty information.
- Explain reasons for blockage and illustrate how you will resolve the issue.
- Understand your service criteria and hold yourself accountable for exceeding revenue goals.
- Show yourself as professional and knowledgeable to win new referrals and repeat business.
Technical
- Complete all drain cleaning and plumbing related work related to on-site service calls.
- Protect equipment and keep a well-inventoried truck.
- Train and mentor apprentices to ensure quick, accurate repairs.
Administrative
- Work alongside customer service and dispatch to ensure overall success of the business.
- Prepare estimates as needed.
- Maintain a clean, organized job site and well-inventoried truck.
- Follow health and safety standards and comply with building codes.
- Write reports documenting the problem and summary of actions taken.
- Be accurate and timely with invoices, timecards, customer feedback, and completing jobs.
Other
- Participate actively in all training exercises, company meetings, and on-call rotation.
Qualifications
- Clean, safe driving record
- Master plumber license
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- High integrity with advanced social skills and ability to make solid connections.
- Strong desire to be a better technician tomorrow than today.
- Competitive individual contributor who also loves to win as a team.
Physical Requirements
- Wear protection equipment such as hard hat, safety glasses, hearing protection, gloves, safety shoes, high visibility vest, and other items as required.
- Ability to maintain balance.
- Frequent moderate lifting, repetitive motion, bending, walking, climbing ladders, and working from heights.
- Occasional heavy lifting, kneeling, stooping, and crouching.
- Ability to work in hot and cold temperatures, precipitation, confined spaces, loud conditions, heights, and other environments.
Competencies for SuccessProblem-solving skills, decision-making ability, good listening skills, strong verbal communication, stress- and time-management skills, customer-service and interpersonal skills, mechanical and technical skills, physical stamina and strength, excellent trouble-shooting ability.This job detail does not imply any written or verbal contract. It is for management communication only. We reserve the right to change this job and its related responsibilities, as business requires. Mad Bridge Plumbing LLC is an at will employer, able to terminate employment at any time, with or without cause, at the option of either the company or the employee.