Change Hub Operations Lead
: Job Details :

General informationNameIFS - Change Hub Operations LeadPosting TitleChange Hub Operations LeadRef #2233962Date PublishedFriday, October 25, 2024CityCharlotteStateNorth CarolinaCountryUnited StatesJob CategoryInternal Firm ServicesOfficeExecutive (Forvis)Advertised LocationUS-NC-Charlotte, US-NC-Charlotte, US-NC-Hendersonville, US-NC-Raleigh, US-NC-Winston SalemWorking timeFull TimeDescription & Requirements

The Change Hub Operations Lead is responsible for providing project management and operations support for the Change Hub team. This is a highly detailed position to help support and coordinate key change initiatives across the firm and support events with cross-functional teams.

How you will contribute:

• Create project plans and supporting their execution

• Partner closely with cross-functional teams to plan and schedule project timelines and milestones using appropriate tools

• Manage organization of stakeholder meetings (both in-person and virtual)

• Support meetings by developing agendas, taking notes, and following through on next steps

• Create deliverables to support planning and executing change management strategies for key initiatives across the firm

• Measure ROI and success of each project and complete necessary reports

• Support operations of the Change Hub team

• Manage list of change hub event participants

• Create weekly agendas for internal Change Hub meetings and prepare team for weekly meetings

• Manage project tracker and status update reports

• Complete Quarterly Report to share with stakeholders

• Enhance efficiency and internal processes within the Change Hub

• Plan and execute Collaboration Events and Strategic Alignment Sessions

• Manage communications with stakeholders to identify the objective and output of the sessions

• Support the planning, development, and execution of Collaboration Events and Strategic Alignment Sessions, including logistics and organization with the Meetings and Events team (hotels, travel, meals, etc.)

• As needed on-site event support (printing, AV set up, lunch/hospitality needs)

• Create professional presentations for events and final artifacts, combining notes and observations from the sessions into deliverable

• Help create next steps and project plans following sessions

We are looking for people who have Forward Vision and:

• A positive attitude and the ability to work in a team environment as well as independently

• Ability to interact with staff (at all levels, including leadership) in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, and efficient

• A high level of professionalism; confidentiality is crucial to this role, and the candidate must be able to maintain and protect confidential matters

• Meticulous attention to detail, expert grammar, punctuation, and proofreading skills, as well as excellent communication skills

• Ability to prioritize and consistently meet deadlines in a fast-paced, sometimes stressful, environment is essential

• This position requires a team player with strong problem-solving and resolution ability who is committed to implementing a high standard of quality control

• Professional demeanor and proven organizational skills

• Attention to detail and strong organizational skills while working under deadlines

• Prompt, reliable, and dependable

• Pleasant and approachable demeanor with ability to handle interruptions

• Willingness to cross train and work as part of a team

• Strong organizational and project management skills

Minimum Qualifications:

• Associates degree in a related field required, Bachelors degree preferred

• 5-9 years of related experience

• Expert in Microsoft Word, Excel, Outlook and Adobe

• Expert project management skills with experience using Smartsheet, Planview, and other project management tools

Preferred Qualifications:

• 10 years or more of related experience

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