Location: Boston,MA, USA
OverviewThis is a remote role that may only be hired in the following location(s): Massachusetts.This position provides change management consultation and expertise to business units within the Bank. Manages the planning and execution of change management projects to maximize adoption of newly changed processes, technology, and structures. Creates standards and processes that ensure implementation success, and monitors initiative effectiveness through key performance metrics. Collaborates with management and project teams to drive change that addresses business needs, improves efficiencies, and achieves organizational objectives.Supports and creates effective training strategies and programs in support of projects, system implementations, and business as usual. Facilitates training both in person and virtual.Develops or updates training materials, e-learning modules, and job aids, and administers training as needed.
ResponsibilitiesChange Management
QualificationsBachelor's Degree and 4 years experience in Change ManagementORHigh School Diploma or GED and 8 years experience in Change Management.Additional Requirement:Knowledge of training and instructional design principles and tools.Preferred Qualifications:Experience with Articulate Storyline or e-learning content creation system.Experience in Banking and Financial Services at a Large Financial Institution (LFI).
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here:
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