Job DetailsLevel Experienced Job Location Chase Oaks Church - 241 Legacy Drive - Plano, TX Position Type Full Time JOB SUMMARY:The Production Support Specialist supports all production technology for Chase Oaks in terms of broadcast, integration, maintenance, problem-solving, etc.. This role includes occasional training of volunteers as well as occasionally managing contractors and part-time employees in relevant tasks. The role is primarily focused on equipment but will also serve ministries by operating equipment in certain circumstances. The Production Support Specialist will manage incoming, outgoing, and stocked equipment; track and notify the Production Director of the need to purchase expendables; and manage our asset tracking system. All Production staff work together to cross-train and spend time assisting on all manner of projects. A successful candidate is someone who has excellent communication skills, is detail-oriented, and capable of working well with changing priorities and personalities. ESSENTIAL JOB RESPONSIBILITIES:
- Ensure technical execution of weekend services
- Install, maintain, and troubleshoot broadcast video, audio, lighting, and computer equipment
- Understand and operate audio, video, and lighting equipment for live and post
- Provide technical support to campus production teams during worship experiences
- Create documentation on systems, best practices, and standards
- Manage asset tracking system
- Attend all assigned on-site and virtual meetings relevant to production
- Facilitate production needs for all approved events
- Learn and develop skills in all aspects of live production and technological integration
- Setup, operate, and troubleshoot computers, sound, lighting, and video systems
- Be available to work flexible hours based on project needs
- Be available during Christmas and/or Easter seasons for extra hours to accommodate extensive preparation and set designs
- Provide training on audio, video, lighting, and computer systems
- Must have reliable transportation to travel to multiple campus locations
JOB PROFILE:SPECIFIC SKILLS / STRENGTHS
- Understanding of networking and infrastructure for audio, video, and lighting
- Strong ability to organize, plan and prioritize AV production workflows, with knowledge
- Strong understanding of industry standards in terms of integration and workflows
- Working knowledge of ProPresenter functions and integrations
- Strong working knowledge of setup, install, and management of Windows/MacOS operating systems and the hardware associated
- Professional communication skills: comfortable being the point of contact for any AVL situation to effectively communicate with staff and volunteers
- Ability to terminate a variety of AVL cabling (ex. CAT cable, SDI cable, XLR cable, and DMX cable)
- Deep understanding of video and graphic formats with the ability to encode and ingest files into specific server systems
- Comfort with and understanding of responsible use of power tools, ladders, aerial lifts, and test equipment
- Strong organizational skills and a high level of detail
- Ability to multi-task and work independently in carrying out assignments to completion
- Excellent communication / customer service skills and ability to interface with Chase Oaks staff, guests, and members
- Ability to work in a fast-moving environment; self-motivated
- Ability to deal with non-routine matters, such as special projects
- Ability to create and utilize structures made from various materials (e.g. theatrical assets)
EXPERIENCE DESIRED
- 5+ years of technical experience, working in a broadcast and or live AVL environment or another relevant field
- 5+ years of integration
- Reading technical drawings and manuals
- Working in church/worship environment
- Repairing lighting fixtures
- Soldering components
- Familiarity with Uibiquity & Cisco Networking
- Familiarity with Ross Ultrix/Carbonite, Red Komodo Cameras,
- Familiarity with Digico Quantum, Yamaha, Dante (certification), Sennheiser wireless
- Familiarity with GrandMA 3, Resolume, Jands Vista, Cue Server, Absen LED panels
- Familiarity with Video and Audio post production. Premiere Pro, Davinci, ProToos.
- Ability to create and utilize structures made from various materials (e.g. theatrical assets)
EDUCATION DESIRED
- Vocational or college degree in a technical field desired, but not required with extensive experience
- CTS or other AV Industry certifications desired but not required
SUPERVISORY RESPONSIBILITIES
- There are no employee supervisory responsibilities
LANGUAGE SKILLS
- Ability to speak effectively and on the phone.
- Ability to effectively present information and respond to common inquiries regarding the Chase Oaks technical environment
- Able to have grace under pressure
- Ability to be low-stress in interpersonal communication and understand basics of conflict resolution and de-escalation
COMPUTER SKILLS
- Strong working knowledge of Apple computers and operating systems
- Understanding of computer networking
- Strong working knowledge of Microsoft Office, Outlook calendaring, and email
- Basic knowledge of Excel and PowerPoint
- Data entry skill & experience
- Familiarity with databases
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lifting 50-75 pounds is an occasional but essential requirement. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to reach with hands and arms. The employee may be asked to bend, kneel, and climb.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
- Portions of the job may require the employee to operate aerial lifts. The employee must be comfortable with ascending 50 ft in the air.
Qualifications for employment at Chase Oaks Church requires being a Christ-follower-whose work history and lifestyle shows a consistency to adhering to the scriptural principles of the Bible-and agreeing with the Purpose, Strategy, and DNA statements of Chase Oaks. We request that each staff member be All - In and be committed to the local body of Christ at Chase Oaks Church in the areas of worship, groups, service and giving. CHASE OAKS CHURCH DNA
- Jesus Sets Our Tone.
- We're All In The Same Boat.
- We Are Here For Good.
- This Is Not Our Party.
- We Don't Go It Alone.
- We Are Not Set In Our Ways.
- We See Beauty In Diversity.
- Our Best Days Are Ahead Of Us.
- We Don't Sweat The Small Stuff.
CHASE OAKS CHURCH STAFF VALUES
- We cultivate because we believe in the good that is to come.
- We collaborate because we are better together.
- We celebrate because we can.
LEADERSHIP SKILLS
- Character - Being above reproach
- Self-Leadership - Practicing rhythms that allow personal flourishing
- Drive - Relentlessly pursuing excellence based on one's unique purpose, values, strengths, and passions
- Judgment - Demonstrating wisdom in action
- Influence - Impacting how other people think and act