We are seeking a dedicated and empathetic chat support agent representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.
All candidates should make sure to read the following job description and information carefully before applying.Qualifications:
- Love for customers and their experience with a product
- Analytical skills and ability to leverage data to drive decision-making
- Excellent communication and interpersonal skills
- Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
- Experience with customer support ticketing systems and CRM platforms
- Knowledge of customer support metrics and industry best practices
- Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
- Able to help customers on weekends if needed
Key Responsibilities:
- Answer customer questions that come in via the website(s).
- Provide concise information to customers, ensuring quick responses and accessibility.
- Resolve customer issues related to faulty products, shipping issues, and service complaints.
- Engage in meaningful conversations with customers, utilizing soft skills effectively.
- Identify major pain points and flag them to a liaison for further communication with other departments.
- Complete training, including technical, policy, and soft skills training.
While the company should provide this training, it is the responsibility of the agent to engage with the opportunity to touch up and improve their skills.
Work Location: Remote USA Only
#J-18808-LjbffrRemote working/work at home options are available for this role.