Check Payments Specialist If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank. Company Information: Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $27 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need. Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune. If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace. Bell's Values: As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:
- Promoting and sustaining our family atmosphere.
- Providing unequaled personal service to each and every customer.
- Paying it forward by giving back to the communities we serve.
Our Bottom Line: Happy Employees! Happy Customers! Job Summary: This position is responsible for Day 2 functions of check operations processing, including, but not limited to, the daily processing of all returned items, returned deposited items, resolving non-posted items, check adjustments, research/copy retrieval request completion, check retention and other storage management, check disputes, POD variance resolution, and other functions as assigned to check processing. Primary Duties:
- Process non-posted items from previous day's posting and complete process to post correctly to customer and internal accounts in a timely manner.
- Validate electronic submission of NSF and other return items to meet the required 24-hour requirement.
- Process incoming returned deposited items and charge back to appropriate account in a timely manner.
- Ensure NSF and chargeback notices are processed accurately and in a timely manner.
- Balance returned item and chargeback information daily.
- Provide photocopies of items, transactions and statements for customers and business partners upon request.
- Research customer and internal requests for posting or transaction information, or for corrections.
- Research and adjust any cash letter discrepancies using Check 21 adjustments processes.
- Research and adjust any errors on customer accounts in a timely manner.
- Process the notice generation and mailing of customer proof corrections in a timely manner.
- Handle on-us check retention according to Bell Bank retention policy.
- Monitor department supplies inventory and ensure proper supplies are obtained in a timely manner.
- Provide subject matter expertise for company projects.
- Ensure functional procedures are current and up-to-date compared to daily processes.
- Resolve processing issues by contacting appropriate vendors when necessary to maintain timelines.
- Participate in project meetings and work on assigned projects.
- Provide courteous, accurate, and prompt assistance to coworkers or customers regarding their accounts.
- Follow established policies and procedures, accurately and efficiently to meet team quality standards.
- Continually review daily workflow looking for improvements in production processing.
- Work flexible hours to support the department needs to include after hours and weekends, if necessary.
- Analyze and resolve technical problems quickly in a demanding environment while working with minimal supervision.
- Re-scan rejected items as needed for job balancing.
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Perform other duties as assigned.
Job Skills Required:
- High school diploma; 2 year degree in accounting or business helpful.
- Excellent verbal and written communication skills.
- Strong organizational, research, analytical and problem-solving skills.
- Ability to multi-task and meet specific deadlines in a fast paced environment
- Knowledge of and proficiency in using personal computers and related software programs including, but not limited to, Windows and Microsoft Office.
Bell Bank provides competitive compensation and an excellent benefits package. Bell Bank Equal Opportunity Employer