Check In Team Lead - 40hrs/Day Shift
: Job Details :

ABOUT US:With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley.OUR BENEFITS:In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to the following benefits with no waiting period:* A range of health, dental, vision, prescription, and life insurance benefits.* A generous and flexible Earned Time Off program starting at six weeks accrual per year.* 403(b) retirement plan with various investment options.* Opportunities and support for continued education including tuition reimbursement.SHIFT: Monday - Friday 9:00am-5:30pmMAIN FUNCTION:The Central Check In Team Leader is responsible for performing a variety of duties involving planning, organizing, and coordinating functions within the various Check In areas. The Central Check In Team Leader also performs all of the responsibilities of a Check In Clerk.ESSENTIAL JOB FUNCTIONS:* Coordinate Central Check-In staff and their activities, including assisting with staff schedules for all shifts and on call coverage in consultation with the Supervisor. Rotate weekly on-call coverage with Supervisor.* Cover all Check-In desks/locations as needed.* Assist in new staff orientation/training and provide feedback to Supervisor.* Provide input on staff evaluations regarding success, areas of improvement, and future goals for Check-In staff.* Provide input to Patient Access Services Supervisor on personnel issues, including employment, performance appraisal, discipline resolutions, and similar type actions. Refer continuing problems and/or issues to immediate superior.* Ensure sufficient staffing on all shifts and locations, making scheduling changes as necessary to accommodate illness or unexpected absences.* Provide input into the development of goals, objectives, policies. and procedures, and in the monitoring of the department's mission. Assist with the organization of departmental workflow and systems and elicit feedback from coworkers as part of the process.* Participate in the maintenance of an effective reporting mechanism to ensure compliance with both internal and external requirements, ensuring that such reports are accurate, timely and meaningful. Perform specified varied analyses concerning patients' origin, payer categories, types of illness, and other statistical criteria.* Assist the Patient Access Services Supervisor in the preparation of explicit procedure and flow charts for all functions and make recommendations in methodology improvements with an aim toward increasing efficiencies and possibly lowering costs.* Act as liaison in conjunction with the Supervisor between Patient Access Services and other Patient Services (Patient Billing, Patient Accounts Collection, HIM (both locally and MBG wide) and Case Management.* Assist and participate in the quarterly EPIC upgrade downtimes process and procedures. Support staff during this downtime and ensure all checks and balances are in place before clearing that an all systems clear is announced.* Work with Information Systems personnel concerning system workflows, documentation, and revised and new program implementation.* Provide coverage for extra shifts in the case of an unexpected absence of a staff member or for vacation coverage to provide coverage for patient care needs. Work a flexible schedule as needed and be able to work in other satellite facilities, such as Amherst and Atwood.* Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.* Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.* Meet annual competency and retraining requirements. Ensure Check-In staff meets annual competency and retraining requirements.* Attend meetings as required.* Perform other functions/duties as requested.MINIMUM REQUIREMENTS:* High school diploma or equivalent required; Associate degree in Management, Business Administration, or related field preferred* Two (2) to four (4) years of Patient Access Services department experience required; one (1) to three (3) years of experience in a lead role preferred* Demonstrated knowledge of medical terminology required* Spelling and typing competence with computer experience required* Familiarity with and the understanding of major health insurance coverages required* Excellent oral and written communication skills required; the ability to communicate effectively with the public and all hospital personnel in a high-volume setting required; ability to multi-task required